Amy Pollard
Greenville,SC
Summary
Detail-oriented Referral Coordinator with over 15 years in patient scheduling and insurance verification. Proven ability to enhance communication and streamline processes for optimal patient care.
Overview
16
16
years of professional experience
Work History
Referral Coordinator
Childrens Medical Center
10.2010 - Current
- Coordinated patient referrals to ensure timely access to specialized care.
- Managed scheduling and follow-up for appointments with healthcare providers.
- Collaborated with clinical staff to streamline referral processes and improve patient experiences.
- Utilized electronic health record systems to maintain accurate referral documentation.
- Monitored referral trends to identify areas for process improvement and efficiency gains.
- Led initiatives to enhance communication between departments regarding patient referrals.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Administrative Assistant
Childrens Medical Center
10.2010 - Current
- Coordinated scheduling for medical appointments, optimizing patient flow and reducing wait times.
- Managed patient records using electronic health systems, ensuring accuracy and compliance with privacy regulations.
- Assisted in preparation of reports and documents, maintaining high standards of quality and detail.
- Trained new administrative staff on office procedures, enhancing team efficiency and knowledge sharing.
Education
High School Diploma -
Carolina High School
Greenville, SCSkills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Medical terminology knowledge
- Data entry proficiency
- Appointment scheduling
- HIPAA regulations
- Multi-line telephone operation
- Appointment reminders
- Electronic patient charts
- Referring physician communication
- Medical scheduling
- Diagnostic appointments
- Referral tracking
- Insurance precertification processes
- Schedule management
- Records maintenance
- Health information systems
Timeline
Referral Coordinator
Childrens Medical Center
10.2010 - Current
Administrative Assistant
Childrens Medical Center
10.2010 - Current
High School Diploma -
Carolina High School