Amy Ponds
Chattanooga,Tennessee
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cleaner
Timberroot Resorts
Chattanooga, TN
03.2025 - 09.2025
- Maintained cleanliness in Treehouses, Rooms in the Inn, and common areas throughout the facility.
- Identified and reported maintenance issues to management for timely resolution.
- Assisted in training new staff on proper cleaning techniques and safety measures.
- Operated cleaning equipment, including vacuums and floor scrubbers efficiently.
- Followed safety protocols while handling cleaning chemicals and supplies.
Medical Assistant
NOVA Heath
Chattanooga, TN
12.2024 - 01.2025
- Assisted healthcare providers with patient examinations
- Collected and recorded patient medical histories and vital signs accurately.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
Patient Service Representative
Hamilton County Health Department
Chattanooga, Tennessee
04.2024 - 12.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Maintained a clean and organized reception area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled appointments using electronic health record systems for efficiency.
- Verified insurance details to ensure proper billing procedures were followed.
911 Emergency Dispatcher
Hamilton County 911
Chattanooga, Tennessee
02.2022 - 04.2024
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Created incident reports detailing all pertinent information regarding each emergency call.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Used radio, telephone and computer system to update first responders with new information.
Emergency Dispatcher
Ballad Health System
Johnson City , Tennessee
05.2020 - 02.2022
- Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
- Coordinated resources between responding agencies during multi-agency incidents.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Collaborated with fellow dispatchers to resolve difficult issues or discrepancies.
- Participated in training sessions designed to improve knowledge base related to job functions.
- Used radio, telephone and computer system to update first responders with new information.
- Advised personnel about accidents, weather conditions or other hazards.
Patient Service Representative
Ballad Health System
Johnson City, TN
05.2018 - 05.2020
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Inputted patient demographic data into electronic health record system.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments over phone and in person, maximizing productivity.
Emergency Room Technician
Ballad Health System
Kingsport, Tennessee
01.2015 - 05.2018
- Provided patient care by taking vital signs, inserting IVs, drawing blood and administering medications.
- Managed the flow of patients through triage to ensure timely access to medical care.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Administered oxygen therapy, nebulizer treatments, wound dressings and splinting and casting per physician orders.
- Recorded all pertinent information regarding patient encounters into electronic health records system.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Triaged patients to award priority to patients with more severe complications.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
Emergency Room Technician
Children's Hospital at Erlanger
Chattanooga, Tennessee
07.2004 - 07.2011
- Provided patient care by taking vital signs, inserting IVs, drawing blood and administering medications.
- Managed the flow of patients through triage to ensure timely access to medical care.
- Monitored patient conditions and communicated changes to nursing staff and physicians.
- Administered oxygen therapy, nebulizer treatments, wound dressings and splinting and casting per physician orders.
- Recorded all pertinent information regarding patient encounters into electronic health records system.
- Conducted laboratory tests on specimens collected from patients in accordance with lab policies.
- Assisted with CPR and airway clearing procedures during emergencies.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Triaged patients to award priority to patients with more severe complications.
- Supported nursing staff in day-to-day operations.
- Offered information, support and comfort to patient families.
- Performed basic, non-invasive medical assistant duties.
Education
High School Diploma -
East Ridge High School
Chattanooga, TN05-1989
Some College (No Degree) - Emergency Medical Managment
Chattanooga State Community College
Chattanooga, TNSkills
- ER support
- Pediatric Care
- Wound cleaning
- Venipuncture
- Basic life support certified
- Intravenous therapy
- Phlebotomy
- EMT
Certification
- Basic Life Support
- Emergency Medical Dispatcher
References
References available upon request.
Timeline
Cleaner
Timberroot Resorts
03.2025 - 09.2025
Medical Assistant
NOVA Heath
12.2024 - 01.2025
Patient Service Representative
Hamilton County Health Department
04.2024 - 12.2024
911 Emergency Dispatcher
Hamilton County 911
02.2022 - 04.2024
Emergency Dispatcher
Ballad Health System
05.2020 - 02.2022
Patient Service Representative
Ballad Health System
05.2018 - 05.2020
Emergency Room Technician
Ballad Health System
01.2015 - 05.2018
Emergency Room Technician
Children's Hospital at Erlanger
07.2004 - 07.2011
High School Diploma -
East Ridge High School
Some College (No Degree) - Emergency Medical Managment
Chattanooga State Community College