Amy Pope
Once Upon A Child
Hartselle,AL
13
years of professional experience
Dedicated professional with strong customer service and cash handling skills. Known for creating welcoming environments and fostering team dynamics to enhance client satisfaction and loyalty.
Work History
Key Holder
3 Years 4 Months- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Trained new staff on cash handling procedures and company policies to ensure compliance.
- Monitored sales floor activities to maintain a welcoming environment for customers.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Utilized point-of-sale system efficiently for transaction processing and reporting purposes.
- Assisted in daily store operations, ensuring optimal customer service and inventory management.
- Supervised daily store operations, ensuring optimal customer service and adherence to company policies.
- Managed cash handling procedures, including opening and closing registers efficiently.
- Trained new staff on operational processes, sales techniques, and customer engagement strategies.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Monitored employee performance, providing constructive feedback to improve team productivity.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Babysitter
1 Year 3 Months- Developed personalized routines catering to individual needs, fostering emotional and social development.
- Supervised children's activities, ensuring safety and engagement during playtime and educational tasks.
- Communicated with parents regularly, providing updates on child progress and addressing concerns promptly.
- Prepared healthy, age-appropriate snacks and meals.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
Babysitter
3 Years 11 Months- Supervised children's activities, ensuring safety and engagement throughout daily routines.
- Developed age-appropriate activities and crafts to engage children.
- Organized age-appropriate activities that stimulated creativity and cognitive growth among children.
- Fostered positive relationships with children, promoting social skills and emotional development.
- Developed educational programs that catered to individual learning styles and developmental needs.
- Monitored health and safety standards, maintaining a clean and secure environment for children's wellbeing.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Work Study Student
2 Years- Managed student records and documentation, ensuring accuracy and confidentiality.
- Coordinated schedules for events, facilitating effective communication among staff and students.
- Assisted in making student identification cards and parking passes.
- Assisted with admissions applications and financial aid applications.
Education
No Degree - General Studies
Skills
Cash handling
Cash handling accuracy
Transaction accuracy
Training and mentoring
Multitasking and prioritizing
Team leadership
Customer engagement
Child development
Meal preparation
Hygiene and cleanliness
Positive reinforcement
Patience and empathy
Timeline
Key Holder
Once Upon A Child
04.2023 - CurrentRead More
Babysitter
Kristen Brooks
04.2023 - 07.2024Read More
Babysitter
Lisa Pope
08.2020 - 07.2024Read More
Work Study Student
Wallace State CC-Hanceville
05.2013 - 05.2015Read More
Wallace State Community College
No Degree from General Studies
Read More