Amy Powers
Winter Park,FL
Summary
Results-driven administrative expert specializing in payroll accuracy and compliance with accounting standards. Committed to enhancing operational effectiveness through streamlined record management and comprehensive training programs, ensuring alignment with company objectives and employee development.
Overview
34
34
years of professional experience
Work History
Executive Assistant
Dreamcrete Custom Creations
Orlando, Florida
07.2021 - Current
- Maintained confidential records and files related to executive operations.
- Conducted benefits and safety orientation to familiarize new hires with essential policies and procedures.
- Facilitated annual enrollment process for medical benefits, guiding employees in understanding their options.
- Managed Workers' Compensation claims, Stay-At-Work program, and Leave of Absence program.
- Provided administrative support to Dreamcrete Custom Creations, facilitating smooth operations.
- Executed human resources responsibilities, enhancing staff management and support.
- Processed payroll for employees, ensuring accuracy and compliance with company policies.
- Followed proper accounting and bookkeeping procedures to support audits.
- Create and maintain reports to communicate quality goals, service levels, and performance standards.
- Maintain processes for providing customer service: Examples - customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
- Train new hires of company policies and practices.
Administrative Assistant
Elite Preservation, Inc
Orlando, US
01.2015 - 07.2021
- Provided administrative support to Elite Preservation, Inc.
- Prepare and maintain daily reports, charts, and graphs using Microsoft Word, Excel, and PowerPoint.
- Maintain files and records that are relevant to company policies and procedures.
- Facilitated human resources tasks, ensuring compliance with company policies and enhancing operational efficiency.
- Created and maintained reports to track quality goals, service levels, and performance standards, supporting informed decision-making.
- Process payroll accurately and efficiently.
- Maintained processes for customer service, addressing customer needs, upholding quality standards, and evaluating satisfaction.
- Train new hires of company policies and practices.
Administrative Assistant
Strong Base, Inc
Orlando, US
01.2013 - 01.2015
- Provide administrative support to Strong Base, Inc.
- Streamlined Human Resources operations by assisting with administrative tasks.
- Prepare and maintain daily reports, charts, and graphs using Microsoft Word, Excel, and PowerPoint.
- Maintain files and records that are relevant to company policies and procedures.
- Process payroll accurately and efficiently.
- Trained new hires on company policies and operational procedures.
- Maintain processes for providing customer service: Examples – customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
- Developed and maintained reports to communicate quality goals, service levels, and performance standards.
Human Resources Assistant
Office Depot, Inc
Orlando, US
01.2006 - 01.2009
- Conducted benefits and safety orientation to familiarize new hires with essential policies and procedures.
- Manage Worker's Compensation claims, Stay-At-Work program, and Leave of Absence program.
- Provide guidance and training to managers and associates in areas of benefits and compensation, company policies and practices, and federal and state regulations.
- Maintain applicant tracking to ensure government compliance.
- Gathered facts and relevant information to effectively contest unemployment claims.
- Ensured accurate documentation of employee-related data to support HR decision-making.: Examples - pre-employment interviewing and background checks, applicant tracking, new hire and separation report, performance appraisal tracking, employee referral program payout, and Office Depot foundation loans.
- Assisted managers with People Soft processes for hiring, transferring, and terminating employees.
- Oversee hiring practices and procedures such as interviewing process, drug testing and background checks to ensure consistency.
- Facilitated annual enrollment process for medical benefits, guiding employees in understanding their options.
- Process payroll accurately and efficiently.
Administrative Assistant
Office Depot, Inc
Orlando, US
01.2004 - 01.2006
- Provided comprehensive administrative support to Office Depot Distribution Center, enhancing operational efficiency.
- Facilitated HR functions to optimize personnel management processes and improve employee experience.
- Prepare and maintain daily reports, charts, and graphs using Microsoft Word, Excel, and PowerPoint.
- Maintained organized files and records in compliance with company policies and procedures.
- Assist managers and associates with PeopleSoft processes.
- Process payroll accurately and efficiently.
- Design and create presentations.
- Create and maintain reports to communicate quality goals, service levels, and performance standards.
- Planned and executed events to promote employee engagement and team building.
Server
Crab House
Orlando, US
01.1996 - 01.2005
- Maintained processes for customer service, ensuring quality standards and evaluating customer satisfaction.
- Applied principles of showcasing, promoting, and selling products to enhance customer engagement.
- Trained new hires on company policies and practices to ensure compliance and understanding.
- Organized and verified money for deposit to the bank at the completion of the day.
Manager
Checkers
Orlando, US
01.1993 - 01.1996
- Led recruitment, selection, training, compensation, and labor relations to enhance team capabilities.
- Developed processes to address customer needs, uphold quality standards, and evaluate satisfaction, improving service delivery.
- Upheld sanitation, health, and safety standards in work areas.
- Ensured prepared food met quality and quantity requirements for consistent customer satisfaction.
Education
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL01-2002
Skills
- Project Management
- Human resources management
- PeopleSoft
- Excel
- Word
- PowerPoint
- Microsoft Outlook
- Google Mail
- Document Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Willingness To Learn
Various skills and always willing to learn
Timeline
Executive Assistant
Dreamcrete Custom Creations
07.2021 - Current
Administrative Assistant
Elite Preservation, Inc
01.2015 - 07.2021
Administrative Assistant
Strong Base, Inc
01.2013 - 01.2015
Human Resources Assistant
Office Depot, Inc
01.2006 - 01.2009
Administrative Assistant
Office Depot, Inc
01.2004 - 01.2006
Server
Crab House
01.1996 - 01.2005
Manager
Checkers
01.1993 - 01.1996
Bachelor of Arts - Psychology
University of Central Florida