Amy Ramirez Olmos
Denver,CO
Summary
Motivated and responsible healthcare student at the Community College of Denver, with a strong foundation in medical terminology and healthcare processes. Known for excellent time management, adaptability, and a commitment to providing outstanding customer service. Possesses technical proficiency in relevant software and applications, with the ability to thrive in fast-paced, team-oriented environments. Eager to apply knowledge and skills in a healthcare setting while furthering education and contributing to patient-centered success
Overview
2
2
years of professional experience
Work History
Patient Access Specialist
Denver Health Primary Care Center
10.2023 - Current
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Handle administrative tasks, including managing faxes, in-basket messages, and answering incoming calls with professionalism and promptness
- .Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
- Called insurance companies and verified patient coverage.
- Provide cross-departmental scheduling support, coordinating appointments in Orthopedics, Radiology, and Dermatology, as well as scheduling follow-up visits with providers to enhance patient continuity of care.
Restaurant Team Member
Voodoo Doughnut
07.2022 - 08.2023
- Assisted in taking customer orders and providing recommendations.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Provided exceptional service to high volume of daily customers.
- Collected money, made change and counted out register at end of shift.
- Trained new employees on restaurant procedures and plating techniques.
Education
Associate of Science - Healthcare
Community College of Denver
Denver, CO08-2026
Skills
- Patient Scheduling
- HIPAA Compliance
- Patient Registration
- Insurance Billing
- Appointment Scheduling
- Eligibility Determination
- Medical terminology
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Specialist
Denver Health Primary Care Center
10.2023 - Current
Restaurant Team Member
Voodoo Doughnut
07.2022 - 08.2023
Associate of Science - Healthcare
Community College of Denver
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