Amy Reeves
Muskegon,Mi
Summary
Proactive Miami Dade Supervisor with extensive experience in team leadership and project management. Skilled in performance evaluation, workforce coordination, and process improvement, consistently achieving departmental goals by developing strategic plans and streamlining workflows. Strong track record in cost control, employee training, and delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
Miami Dade Supervisor
Real Res
03.2014 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Invoice Processor
Real Res
03.2014 - Current
- Assisted in the transition to paperless invoicing, contributing to a more sustainable work environment while reducing costs associated with printing and storage.
- Enhanced team productivity with diligent cross-checking of invoice details and collaborative problem solving.
- Liaised with accounting and customer service teams for seamless workflow.
Research Processor
Real Res
03.2014 - Current
- Coordinated with colleagues across departments to build valuable synergies between complementary areas of expertise.
- Reviewed process materials and coordinated updates to keep department materials relevant and accurate.
- Provided timely and accurate research to our clients.
Administrative Assistant
Neptune Society
01.2013 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Demonstrated empathy and understanding while interacting with bereaved individuals during difficult times.
- Handled sensitive personal belongings of deceased individuals with care while preparing for funeral services.
- Supported funeral directors in daily tasks such as scheduling services, managing paperwork, and coordinating logistics.
Front Desk Supervisor
Homewood Suites by Hilton Fort Myers/ FGCU
12.2008 - 08.2012
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Education
No Degree - Business Management
Kaplan University
Davenport, IAGED -
Orchard View Adult Education
Muskegon, MISkills
- Team leadership
- Dependable/ Trustworthy
- Excellent attendance
- Performance evaluation
- Employee training
- Process improvement
- Quality assurance
- Multitasking Abilities
- Reliability
- Professionalism
- Time management abilities
- Adaptability
Timeline
Miami Dade Supervisor
Real Res
03.2014 - Current
Invoice Processor
Real Res
03.2014 - Current
Research Processor
Real Res
03.2014 - Current
Administrative Assistant
Neptune Society
01.2013 - 01.2014
Front Desk Supervisor
Homewood Suites by Hilton Fort Myers/ FGCU
12.2008 - 08.2012
No Degree - Business Management
Kaplan University
GED -
Orchard View Adult Education
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