Amy Reynoso
Garden Grove,CA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sunrise Medical Center
Garden Grove, CA
10.2023 - 11.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms, vision test, jamar and physical and drug tests
- Check insurance
- manage the computer system to keep patients in order
Angelos Burger
Cashier
Garden Grove, CA
01.2022 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
La Bahia
Secretary in office
Mexico
06.2020 - Current
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Utilized computer software to type and prepare drafts or finished documents.
- Directed clients and guests to correct departments, rooms and staff members.
Volaris
Flight Attendant Career Training
Mexico
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
At&t
Custumer Service
Mexico
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Medical Assistant diploma (pending)
Corcorde
Garden Grove, CAFlight Attendance
Elitus
MexicoHigh School Diploma -
Preparatoria Regional De Atotonilco
MexicoSkills
- Conflict Resolution
- Training & Development
- Critical Thinking
- Team Management
- Understands Medical Procedures
- Check-In and Check-Out Procedures
- Medication Administration
- Appointment Scheduling
- Routine Laboratory Testing
- Procedure Assistance
- Operating EKG Equipment
- Updating Medical Records
- Multi-line Telephone System Operation
- Blood and Tissue Collection
- CPR Certified
- Adult AED and CPR
- Public Interaction
- Vital Signs Collection
- Surgical Preparation
- Patient Monitoring
- Equipment Sterilization
- Procedure Room Preparation
- Medical Procedure Preparation
- Translate
- TB test
- Fax
- Vital signs
Languages
English
Professional
Spanish
Full Professional
Certification
- Emergency Medical Responder (EMR)
- Basic Life Support (BLS)
Timeline
Medical Assistant
Sunrise Medical Center
10.2023 - 11.2023
Angelos Burger
Cashier
01.2022 - Current
La Bahia
Secretary in office
06.2020 - Current
Volaris
Flight Attendant Career Training
At&t
Custumer Service
Medical Assistant diploma (pending)
Corcorde
Flight Attendance
Elitus
High School Diploma -
Preparatoria Regional De Atotonilco
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