Amy Riccio
Chelmsford,MA
Summary
Motivated and dedicated professional with a strong work ethic and a commitment to excellence. Eager to leverage skills, enthusiasm, and determination to contribute effectively to a team. Drive to continuously improve and achieve proficiency in all tasks allows for consistent delivery of high-quality results. Seeking opportunity to grow within a dynamic environment and make a meaningful impact.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Align Credit Union
Lowell, MA
01.2020 - Current
- Completed detailed reports including Fraud Detection Activity, Credit Card Fraud, CAM's list, and more
- Managed Returned Deposit Items and ensured compliance with Regulation E
- Reviewed and processed cases, deadlines, and claims for losses through CUNA
- Monitored and reported on financial activities including SAR's, IAT, Smurf Reports, and 314(a)
Service Manager/ Waitress/ Bartender
British Beer Company
Westford, MA
01.2016 - 03.2020
- Coordinated daily operations including employee scheduling, inventory management, and managing financial transactions
- Trained and coached staff on customer service best practices and operational procedures
- Ensured a positive and clean environment for both customers and employees, maintaining high standards of service
- Streamlined day-to-day tasks, balancing efficiency with quality customer interactions
- Taking orders and inputting food and drink orders accurately
- Upselling, suggesting appetizers, desserts, or drinks to enhance sales
- Ensuring customers are satisfied and addressing their needs
Customer Service Representative
Align Credit Union
Lowell, MA
09.2018 - 01.2020
- Delivered outstanding customer service, improving customer experiences by promptly resolving inquiries and complaints
- Demonstrated strong attention to detail and time management skills, handling multiple tasks with accuracy
- Maintained a cheerful outlook and effectively communicated with members to foster trust and satisfaction
- Managed escalated issues with professionalism and tact, ensuring customer concerns were fully addressed
Service Manager
Chili's Grill and Bar
Westford, MA
04.2013 - 01.2016
- Supervised daily operations, including customer satisfaction, employee schedules, and inventory management for liquor, wine, and beer
- Played a key role in planning and organizing functions/events to meet company objectives and exceed customer expectations
- Led by example in adhering to company standards, helping drive revenue and improve service quality
Waitress
Chili's Grill and Bar
Westford, MA
04.2011 - 04.2013
- Delivered excellent customer service, ensuring timely food and beverage delivery
- Maintained dependability and punctuality, meeting customer needs in a challenging environment
- Developed strong interpersonal communication skills, contributing to a positive dining experience
Education
High School Diploma -
Nashoba Valley Technical High School
Westford, MA01.2010
Skills
- Microsoft Office
- Customer service
- Team Leadership
- Time management
- Verbal and written communication
- Effective communication
Certification
- ServSafe Certified
- ChokeSafe Certified
- OSHA Certified
Additional Information
Ability to quickly adapt to changes and challenges in a workplace environment., Meticulous with a strong focus on quality and efficiency., Eager to build long-lasting professional relationships and contribute to organizational success.
Timeline
Fraud Analyst
Align Credit Union
01.2020 - Current
Customer Service Representative
Align Credit Union
09.2018 - 01.2020
Service Manager/ Waitress/ Bartender
British Beer Company
01.2016 - 03.2020
Service Manager
Chili's Grill and Bar
04.2013 - 01.2016
Waitress
Chili's Grill and Bar
04.2011 - 04.2013
High School Diploma -
Nashoba Valley Technical High School