Amy Rios
Dickinson,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant Star Squad
University Of Texas Medical Branch
07.2023 - Current
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed EKGs and other tests based on patient presentation in office.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Secretary Manager
GL Remodeling
01.2022 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Certified Clinical Medical Assistant
University Of Texas Medical Branch
07.2019 - 03.2021
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared and administered medications to alleviate patient symptoms.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Completed EKGs and other tests based on patient presentation in office.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Clinical Medical Assistant
Texas Children Hospital
07.2018 - 03.2019
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared and administered medications to alleviate patient symptoms.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Completed EKGs and other tests based on patient presentation in office.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant
Derm Surgery Associates
08.2017 - 03.2018
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Assisted surgeons during complex cases, anticipating needs and ensuring seamless transitions between procedural stages.
- Ensured patient satisfaction with thorough pre-and post-surgical education and followup.
Medical Assistant
Affiliated Dermatology
03.2017 - 08.2017
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Medical Assistant
Coury Family Medicine
08.2013 - 09.2015
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
High School Diploma -
Hamilton High School
Chandler, AZCertified Medical Assistant -
Pima Medical Institute Mesa, AZ
Mesa, AZ05.2014
Skills
- Certified Clinical Medical Assistant (CCMA)
- Microsoft Office
- Inquiry Requests
- Coordinate Service Contracts
- Planning and Prioritization
- Customer Care
- EMR Systems
- Compassionate caregiver
- Procedure Assistance
- Electronic Medical Records
- Phlebotomy Techniques
- CPR/AED
- Direct Patient Care
- Reliable team player
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Star Squad
University Of Texas Medical Branch
07.2023 - Current
Secretary Manager
GL Remodeling
01.2022 - Current
Certified Clinical Medical Assistant
University Of Texas Medical Branch
07.2019 - 03.2021
Certified Clinical Medical Assistant
Texas Children Hospital
07.2018 - 03.2019
Medical Assistant
Derm Surgery Associates
08.2017 - 03.2018
Medical Assistant
Affiliated Dermatology
03.2017 - 08.2017
Medical Assistant
Coury Family Medicine
08.2013 - 09.2015
High School Diploma -
Hamilton High School
Certified Medical Assistant -
Pima Medical Institute Mesa, AZ