Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Rocha

Phoenix,AZ

Summary

Dynamic Store Manager with proven expertise at LoanMax Title Loans, excelling in customer service and inventory management. Achieved significant sales growth through innovative merchandising and effective team leadership. Skilled in problem-solving and fostering customer relations, enhancing satisfaction and loyalty while streamlining operations for efficiency.

Overview

2027
2027
years of professional experience

Work History

Phlebotomist

Training
Phoenix, AZ
04.2026 - 05.2026

Completed 05/30/2026

  • Collected blood samples using venipuncture and capillary techniques with precision.
  • Ensured compliance with safety and infection control protocols during specimen collection.
  • Training has been completed.

Store Manager

LoanMax Title Loans
Mesa, AZ
10.2023 - Current
  • Managed daily operations, ensuring compliance with company policies and regulations.
  • Supervised staff, fostering a collaborative environment to enhance team performance.
  • Implemented inventory management systems to optimize stock levels and reduce costs.
  • Developed training programs for new employees, improving onboarding efficiency and retention.
  • Analyzed sales data to identify trends, driving strategic decisions for product offerings.

Sales Associate

Walmart
Phoenix, AZ
09.2022 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Sales Associate

Old Navy
Phoenix Az
2021 - 2022
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to drive sales and improve store aesthetics.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty within the store environment.
  • Assisted customers in selecting merchandise, enhancing shopping experience through personalized service.

Education

Certificate #AZ-24037-176676 -

Phlebotomist Training Specialist
4001 N 3rd St Suite 120 Phoenix, Az 85012

High School Diploma -

Alhambra High School
3839 W Camelback Rd Phoenix,Az 85019
05.2023

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Leadership development
  • Customer service management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Phlebotomist

Training
04.2026 - 05.2026

Store Manager

LoanMax Title Loans
10.2023 - Current

Sales Associate

Walmart
09.2022 - 12.2023

Sales Associate

Old Navy
2021 - 2022

Certificate #AZ-24037-176676 -

Phlebotomist Training Specialist

High School Diploma -

Alhambra High School