Amy Rounds
Windsor
Summary
Detail-oriented City Letter Carrier with extensive experience in logistics and delivery efficiency. Skilled in optimizing routes and maintaining high levels of customer satisfaction. Committed to ensuring timely deliveries while upholding safety and compliance standards.
Overview
9
9
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
Binghamton, NY
05.2023 - Current
- Coordinated logistics for mail and package delivery, optimizing routes to enhance efficiency for residential and commercial addresses.
- Optimized assigned routes to facilitate on-time deliveries and maintain high levels of customer satisfaction.
- Monitored and maintained inventory levels of postal supplies and equipment, ensuring readiness for daily operational demands.
- Managed customer interactions by addressing inquiries and swiftly resolving issues to enhance overall service quality.
- Maintained accurate records of deliveries, pickups, and receipts for accountability.
- Conducted safety checks on vehicles to ensure compliance with USPS standards.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Planned and cased mail in sequence of delivery for designated route.
Inside Sales Representative
Modern Marketing Commerce
Binghamton, NY
02.2021 - 05.2023
- Established and managed ongoing communication with key clients to strengthen satisfaction and promote long-term retention.
- Utilized CRM software to track sales leads, manage accounts, and streamline communication processes.
- Conducted market research to identify trends and inform sales strategies for targeted outreach.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Assistant Cook Manager
Windsor Central School Dist
Windsor, NY
09.2017 - 02.2021
- Assisted in menu planning and implementation to enhance student meal options.
- Supervised kitchen staff, ensuring adherence to safety and hygiene standards.
- Trained new team members on food preparation techniques and equipment usage.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Coordinated special dietary needs with nutritionists to accommodate diverse student populations.
Education
High School Diploma -
Windsor Central School District
Windsor, NY06-2004
Skills
- Qualified Assembler of Commercial & Government Related Product for Aerospace, MedTec and PTO motors
- Package handling
- Safe driving
- Memory recall
- Weather preparedness
- Efficient delivery
- Delivery speed
- Handheld device operation
- Reading comprehension
- Postal law proficiency
- Accountability
- Customer service
- Active listening
- Critical thinking
- Data entry
- Kitchen organization
- Food preparation
- Cooking techniques
Timeline
City Letter Carrier
United States Postal Service, USPS
05.2023 - Current
Inside Sales Representative
Modern Marketing Commerce
02.2021 - 05.2023
Assistant Cook Manager
Windsor Central School Dist
09.2017 - 02.2021
High School Diploma -
Windsor Central School District