Dynamic professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective communication and time management. Skilled in inventory management and data analysis, consistently achieving sales targets while fostering a positive team environment. Committed to operational excellence and service quality.
Hi, I’m
Amy Rumbles
Colton,CA
Summary
Overview
13
years of professional experience
Work History
Uber Eats
Driver
12.2023 - Current
Job overview
- Delivered orders promptly, ensuring excellent customer satisfaction and service quality.
- Navigated various routes efficiently to optimize delivery times and reduce delays.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained vehicle cleanliness and operational readiness to ensure safe transportation of food items.
- Utilized GPS technology to determine optimal routes for timely deliveries across diverse areas.
Bloomington Mini Mart
Customer Service Associate
06.2023 - 06.2025
Job overview
- Greet and assist customers in a friendly and professional manner
- Operate cash register and handle financial transactions accurately
- Stock shelves and ensure products are properly displayed and organized
- Maintain cleanliness and tidiness of the store, including restrooms and common areas
- Monitor inventory levels and notify management of low stock or product shortages
- Provide product knowledge and recommendations to customers
- Process customer orders and handle customer complaints or concerns
- Follow company policies and procedures, including safety and security protocols
- Perform routine maintenance tasks, such as cleaning equipment and changing light bulbs
- Collaborate with team members to achieve sales targets and maintain a positive work environment
Walgreens
Designated Hitter
08.2022 - 03.2024
Job overview
- Customer Service:Greeting customers, answering basic questions, and directing them to pharmacists or technicians for more complex inquiries.
- Prescription Processing:Accepting prescriptions, processing insurance information, and handling payments for medications.
- Inventory Management:Stocking shelves, organizing medications, and assisting with inventory control.
- Clerical Tasks:Answering phones, filing paperwork, and potentially assisting with billing and record-keeping.
- Maintaining Pharmacy Appearance:Ensuring the pharmacy is clean, organized, and presentable to customers.
Polo Ralph Lauren Factory Store
Cashier Lead/ Sales Associate
06.2012 - 07.2022
Job overview
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on register procedures and customer service standards.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Prepared detailed reports on sales trends and cashier performance, aiding management in strategic decision-making processes.
- Contributed towards achieving store sales targets through upselling techniques and product recommendations.
Education
California Paramedical And Technical College Riverside, CA
Pharmacy Technician Certification W Associates from Pharmacy
06.2002
University Overview
Riverside Adult School Riverside
GED from Gender Studies
06.1996
University Overview
Skills
Time Management
Customer Service
Emotional Intelligence and People Skills
Written and Verbal Communication
Administrative
Data Analysis
Digital
Marketing
Timeline
Driver
Uber Eats
12.2023 - Current
Customer Service Associate
Bloomington Mini Mart
06.2023 - 06.2025
Designated Hitter
Walgreens
08.2022 - 03.2024
Cashier Lead/ Sales Associate
Polo Ralph Lauren Factory Store
06.2012 - 07.2022
California Paramedical And Technical College
Pharmacy Technician Certification W Associates from Pharmacy
Riverside Adult School
GED from Gender Studies
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