Amy Schaffer
Fishkill,New York
Summary
Accomplished and dynamic individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Branch Manager
Wallkill Valley Federal Savings & Loan
04.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Assistant Branch Manager
Wallkill Valley Federal Savings & Loan
09.2022 - 04.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
CSR
Wallkill Valley Federal Savings & Loan
04.2019 - 09.2022
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Pre-K Teacher
New Paltz Child Care Center
03.2016 - 04.2019
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Established strong relationships with parents through regular communication, enhancing family involvement in the educational process.
Education
No Degree - Theater Arts
SUNY New Paltz
New Paltz, NYBachelor of Science - Business Management
Penn Foster
Distance LearningMusical Theater Performance Certificate - Musical Theater
American Musical And Dramatic Academy - New York
New York, NY02.2022
Skills
Customer Service
- Customer Relationships
- Excellent time management skills
- Critical Thinking
- Willing to Learn
- Resourceful nature
- Marketing
- Public Speaking
- Approachable
- Friendly
- Proficient in MS Office
- Writing
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Received the" Employee fo the Quarter Award” for exemplary performance.
Timeline
Branch Manager
Wallkill Valley Federal Savings & Loan
04.2023 - Current
Assistant Branch Manager
Wallkill Valley Federal Savings & Loan
09.2022 - 04.2023
CSR
Wallkill Valley Federal Savings & Loan
04.2019 - 09.2022
Pre-K Teacher
New Paltz Child Care Center
03.2016 - 04.2019
No Degree - Theater Arts
SUNY New Paltz
Bachelor of Science - Business Management
Penn Foster
Musical Theater Performance Certificate - Musical Theater
American Musical And Dramatic Academy - New York
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