Becky Zwack
Riverside, IA,IA
Overview
20
20
years of professional experience
Work History
Branch Manager
BMO Bank
10.2023 - Current
- Lead daily operations of a full-service retail and business banking branch, ensuring operational efficiency, regulatory compliance, and strong financial performance
- Drive revenue growth through relationship development, referrals, and proactive community outreach initiatives
- Manage, coach, and develop a high-performing team to achieve sales, service, and performance targets
- Conduct comprehensive business and consumer account reviews to identify opportunities for deposits, treasury services, and lending solutions
- Resolve complex customer escalations with a focus on long-term relationship retention and satisfaction
- Ensure strict adherence to audit, risk management, and compliance standards
- Foster a collaborative, accountable workplace culture focused on continuous improvement and employee engagement
- Build and maintain a strong community network to increase brand visibility and generate new business opportunities
- Develop and execute strategic branch business plans to drive customer acquisition, retention, and wallet share growth
Assistant Vice President, Branch Manager / Loan Officer
Farmers Savings Bank
07.2021 - 06.2023
- Originated, underwrote, and managed consumer and residential mortgage loans while maintaining strong credit quality and portfolio performance
- Grew new and existing business banking relationships through proactive outreach, networking, and community engagement
- Led branch sales initiatives, driving measurable growth in deposits, loan production, and fee-based revenue
- Conducted performance evaluations, coaching sessions, and corrective action plans to enhance team performance and professionalism
- Collaborated with senior leadership on strategic planning, budgeting, staffing, and market expansion initiatives
- Provided day-to-day leadership, training, and operational oversight to ensure high-quality service and efficient branch operations
- Drove new business development to increase both loan volume and deposit growth
- Analyzed financial statements and structured lending solutions aligned with customer needs and organizational risk standards
Human Resources Recruiting Coordinator
GCO Services
07.2020 - 04.2021
- Supported a wide range of internal and external human resources functions, ensuring compliance and consistency across HR processes
- Assisted in developing and refining organizational policies and procedures to improve efficiency and employee experience
- Managed full-cycle recruitment, including sourcing, screening, interviewing, and onboarding candidates
- Contributed to the development and implementation of HR strategies aligned with overall business objectives
Loan Servicing Specialist Trainer
MidWestOne Bank
08.2016 - 07.2020
- Designed and implemented training programs for new Loan Servicing Representatives, improving onboarding effectiveness and job readiness
- Delivered training sessions for new hires and existing staff to enhance knowledge of loan servicing processes and systems
- Developed, maintained, and updated policies and procedures for the Loan Operations Department to ensure consistency and compliance
- Conducted compliance audits related to the National Flood Insurance Program (NFIP) across multiple branches
- Coordinated and delivered training programs for Loan Operations teams and Commercial Lenders, ensuring adherence to regulatory and operational standards
Senior Branch Manager
Two Rivers Bank & Trust
02.2014 - 08.2016
- Directed daily branch operations, assigning responsibilities and providing leadership to ensure efficient and effective performance
- Conducted internal audits to ensure compliance with operational, regulatory, and risk management standards
- Developed and implemented sales and marketing strategies to drive branch growth and enhance customer engagement
- Partnered with Human Resources on performance management, including evaluations, salary recommendations, and disciplinary actions
Personal Banker
Wells Fargo
02.2013 - 02.2014
- Assessed clients’ short- and long-term financial goals, providing tailored banking and lending solutions to support financial success
- Originated and processed a variety of loan products, including personal, student, and home equity loans
- Maintained in-depth knowledge of corporate policies, legal requirements, and regulatory standards to ensure compliance and protection of client assets
- Resolved client concerns using strong critical thinking, communication, and problem-solving skills to enhance customer satisfaction
- Opened and managed deposit accounts, identifying opportunities to meet clients’ current and future financial needs
Assistant Branch Manager / Customer Service Representative
Asheville Savings Bank
09.2012 - 12.2013
- Built and grew a book of business through targeted marketing strategies and proactive sales efforts
- Led, developed, coached, and motivated branch staff to deliver strong sales and service performance
- Originated and processed consumer lending products, including home equity, personal, and auto loans, as well as credit cards
- Conducted comprehensive branch audits, including cash handling, vault, safe deposit box, and signature card audits to ensure compliance and accuracy
- Analyzed policies and procedures to support effective operations and tailored customer solutions
- Developed and maintained strong client relationships by delivering high-quality service and financial products
Teller Supervisor
TD Bank
01.2009 - 11.2011
- Built strong client relationships and achieved referral goals by identifying financial needs and recommending appropriate banking products and services during daily transactions
- Performed comprehensive operational audits, including teller cash, vault, ATM, coin machine, balancing reports, and key control audits to ensure accuracy and compliance
- Investigated and resolved customer service issues by identifying root causes, researching solutions, and delivering timely, effective resolutions in line with bank standards
- Partnered with branch management to address complex issues and enhance overall customer satisfaction
Administrative Assistant Specialist
Family Advocacy Program
03.2006 - 12.2008
- Provided comprehensive administrative support to program leadership, ensuring efficient day-to-day office operations
- Resolved and referred a wide range of administrative issues and inquiries in a timely and efficient manner
- Scheduled and coordinated meetings, interviews, appointments, and special events for supervisors and program staff
- Prepared and distributed correspondence, including training materials, meeting agendas, and purchase orders
- Responded to public inquiries and maintained accurate, confidential records in compliance with organizational policies
Education
Associate Degree - Business Management
University of Maryland
01-2008
Skills
Increased branch efficiency by streamlining operations and improving service delivery
Consistently achieved high customer satisfaction scores through personalized service
Strengthened customer loyalty by nurturing long-term relationships
Elevated team productivity through effective time management practices
Improved operational accuracy through detailed oversight and quality checks
Advanced team skills and morale through targeted coaching and mentoring
Enhanced team productivity by implementing robust supervisory practices
Expanded client base by fostering strong, trust-based relationships
Optimized client relationship management, resulting in improved retention rates
Transformed team dynamics through strategic relationship management initiatives
Timeline
Branch Manager
BMO Bank
10.2023 - Current
Assistant Vice President, Branch Manager / Loan Officer
Farmers Savings Bank
07.2021 - 06.2023
Human Resources Recruiting Coordinator
GCO Services
07.2020 - 04.2021
Loan Servicing Specialist Trainer
MidWestOne Bank
08.2016 - 07.2020
Senior Branch Manager
Two Rivers Bank & Trust
02.2014 - 08.2016
Personal Banker
Wells Fargo
02.2013 - 02.2014
Assistant Branch Manager / Customer Service Representative
Asheville Savings Bank
09.2012 - 12.2013
Teller Supervisor
TD Bank
01.2009 - 11.2011
Administrative Assistant Specialist
Family Advocacy Program
03.2006 - 12.2008
Associate Degree - Business Management
University of Maryland