Amy Schwab- McMillan
Belle Plaine,KS
Summary
Hardworking Member of Management with successful track record in performances and staff development. Committed to being highly motivated and motivating others. Proven skill with Human resources and customer service. Customer satisfaction driven. Inclusive and diversity trained. Ready to contribute to enhanced satisfaction from all.
Overview
20
20
years of professional experience
Work History
Coach
Walmart
McPherson, KS
09.2024 - Current
- Collaborated with management to implement effective coaching strategies that improved customer service.
- Facilitated group training sessions to promote teamwork and improve communication skills among associates.
- Conducted regular performance assessments to identify areas for development and provide constructive feedback.
- Developed individualized training plans to enhance team member performance and engagement.
- Provided ongoing support and mentorship to new associates, fostering a culture of continuous improvement.
- Encouraged adherence to company policies and procedures, ensuring compliance across all team activities.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Developed and implemented employee onboarding programs to enhance retention and engagement.
- Assisted in managing employee relations issues, ensuring compliance with company policies.
- Conducted training sessions on HR policies, fostering understanding and adherence among staff.
- Managed employee records using HRIS systems for accuracy and accessibility of information.
- Supported diversity initiatives, promoting an inclusive workplace culture through targeted programs.
- Analyzed employee feedback to identify areas for improvement in workplace satisfaction initiatives.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skill set.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Processed employee claims involving performance issues and harassment.
- Motivated employees through special events and incentive programs.
Assistant Manager
Walmart
Wellington, Derby
01.2011 - 09.2024
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Collaborated with department managers to develop promotional strategies that increased sales performance.
- Mentored staff on best practices for handling complex customer issues, fostering a collaborative environment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performance to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Researched and corrected customer concerns to promote company loyalty.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cashier
Walmart
Hope Mills, NC
01.2007 - 01.2011
- Provided exceptional customer service to enhance shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Implemented best practices for checkout efficiency, reducing wait times for customers.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Llano High School
Llano, TXSkills
- Performance evaluation
- Delivering feedback
- Performance enhancement
- Task delegation
- Staff development
- Group leadership
- Team motivation
- Building relationships
- Leadership style
- Communication skills
- Written communication
- Resource allocation
Timeline
Coach
Walmart
09.2024 - Current
Assistant Manager
Walmart
01.2011 - 09.2024
Cashier
Walmart
01.2007 - 01.2011
High School Diploma -
Llano High School