Amy Scott
Augusta,GA
Summary
Dynamic Housekeeping Supervisor with a proven track record at Augusta Country Club, excelling in guest relations and staff training. Expert in cleaning and sanitation, I foster a high-performance culture while enhancing team efficiency and customer satisfaction. Committed to health and safety compliance, I implement effective protocols that elevate service standards.
Overview
1
1
year of professional experience
Work History
Housekeeping Supervisor
Augusta Country Club
Augusta Georgia
03.2025 - Current
- Executed daily cleaning tasks, maintaining rigorous cleanliness and hygiene protocols.
- Implemented proper cleaning techniques and safety protocols to promote workplace safety and efficiency.
- Coordinated restocking of supplies and organized storage areas to improve accessibility and efficiency.
- Coordinated efforts with staff to ensure timely resolution of guest requests, contributing to improved satisfaction levels.
- Guided and supported new team members through comprehensive training to elevate service excellence and team performance.
- Documented and organized shift reports and schedules to maintain accurate business records.
- Analyzed and resolved guest issues, ensuring a positive experience and reinforcing customer loyalty.
- Administered staff scheduling, payroll, and performance assessments for housekeeping personnel, fostering a culture of growth and positivity in the workplace.
- Evaluated employee performance regularly and adjusted resource allocation to improve overall team efficiency and effectiveness.
- Conducted comprehensive training sessions for new employees, focusing on effective cleaning techniques and safety compliance.
- Developed structured cleaning protocols for staff to maintain a consistently clean and organized environment.
- Coordinated with front desk personnel to provide swift assistance for all guest needs.
- Organized housekeeping staff assignments to align with individual capabilities and fulfill daily service demands.
- Fostered a high-performance culture by providing consistent supervision and tailored training opportunities.
- Analyzed employee performance metrics and designed tailored improvement plans to enhance overall productivity.
- Streamlined communication with front desk to effectively prioritize room cleaning in alignment with guest check-in and check-out times.
Education
High School Diploma -
Liberty Christian Academy
Aiken, SC08.1999
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Training and mentoring
- Staff scheduling
- Staff training and development
- Health and safety compliance
- Workload prioritization
- Chemical handling
- Supply inventory management
- Document control
- Performance improvements
- Housekeeping
- Team building
- Staff motivation
- Payroll
- Employee engagement
Timeline
Housekeeping Supervisor
Augusta Country Club
03.2025 - Current
High School Diploma -
Liberty Christian Academy