Amy Scragg
East Liverpool,Ohio
Summary
Insurance professional with 10+ years of combined experience in claims management and claim operations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Dick’s Sporting Goods
Pittsburgh, PA
10.2021 - Current
- Provide excellent customer service in a remote environment
- Answered customer telephone calls promptly to avoid on-hold wait times.
Claims Manager
Cigna
Pittsburgh, PA
05.2017 - 11.2018
- Managed a claim inventory of 120 group benefit claims with 97% average quality
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Business Analyst
New York Life Insurance Co
New York, NY
01.2016 - 05.2017
- Identified and investigated patterns and anomalies in agents’ books of business that appeared suspicious to uncover possible fraudulent activity
- Analyzed large amounts of data to find patterns of fraud and anomalies
Operations Consultant
Travelers Companies Inc
Hartford, CT
01.2011 - 12.2015
Associate Business Systems Analyst
12.2006 - 01.2011
Senior Consultant
05.2005 - 12.2006
- Documented Sarbanes Oxley testing results and/or findings, including the gathering and organizing of documentation or evidence collected
- Proactively identified issues and opportunities, implement positive change, and process improvements
- Designed and implemented mitigating controls for multiple claim units.
Education
MBA - Financial Crime & Compliance Management
Utica College
12.2022
Bachelor of Science - Secondary Education
Kent State University
Kent, OH12.1999
Bachelor of Arts - African Studies
Kent State University
1999
Skills
- Group Insurance
- Time Management
- Microsoft Excel
- Verbal Communications Skills
- Continuous Improvement
- Customer Service
- Quality Assurance
- Sarbanes Oxley
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Dick’s Sporting Goods
10.2021 - Current
Claims Manager
Cigna
05.2017 - 11.2018
Business Analyst
New York Life Insurance Co
01.2016 - 05.2017
Operations Consultant
Travelers Companies Inc
01.2011 - 12.2015
Associate Business Systems Analyst
12.2006 - 01.2011
Senior Consultant
05.2005 - 12.2006
MBA - Financial Crime & Compliance Management
Utica College
Bachelor of Science - Secondary Education
Kent State University
Bachelor of Arts - African Studies
Kent State University
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