Amy Selmon
Warren,MI
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
CSR
Family dollar
Warren, MI
02.2021 - Current
- Consulted with customers regarding needs and addressed concerns.
- Utilized company reports to analyze sales, gross profit and inventory activity.
- Completed inventory audits to identify losses and project demand.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Assisted with approving payroll and putting the weekly schedule in the computer.
- Filing paperwork away from previous deliveries.
- Offloading deliveries.
Store Associate
Greenwood pets and plants
Warren, MI
07.2020 - 01.2021
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
CSR, Sales
Family Dollar
Warren, MI
02.2020 - 07.2020
- Replenished items to maintain stock availability.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Off loaded major shipments.
- Kept track of inventory, on the computer along with payroll and scheduling.
Education
High School Diploma -
Berkley High School
Berkley, MI06-2009
Skills
- Upselling and cross-selling
- Scheduling
- Data Entry
- Paperwork Processing
- Data Collection
- Consultative Sales
- Appointment Scheduling
- Store maintenance
- Customer Service
- Microsoft Excel
References
References available upon request.
Timeline
CSR
Family dollar
02.2021 - Current
Store Associate
Greenwood pets and plants
07.2020 - 01.2021
CSR, Sales
Family Dollar
02.2020 - 07.2020
High School Diploma -
Berkley High School