Amy Sexton
Lockbourne,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
VSP
Columbus, OH
11.2015 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
Office Assistant
Comfy Couch
Dublin, OH
07.2015 - 11.2024
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed daily office operations and maintained a clean and efficient workspace.
Education
Computer
Columbus State Community College
Columbus, OH05-1998
Skills
- Account updating
- Complaint resolution
- Product Knowledge
- Data Entry
- Paperwork Processing
- Scheduling
- Appointment Scheduling
- Credit card payment processing
- Customer Service
Timeline
Customer Service Representative
VSP
11.2015 - Current
Office Assistant
Comfy Couch
07.2015 - 11.2024
Computer
Columbus State Community College
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