Amy Shoulders

worked on checking and scheduling clients, helping the nurses, Dr/s and coordinating with other employees. Filing, faxing, ordering supplies. Helping clients as needed

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

i had the responsibility of checking in Suboxone clients, and getting them scheduled for their assessments. Check in clients and called insurance for coverage. went over the insurance claims to make sure why they didn't pay, and to find out how to fix it

• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Posted and adjusted payments from insurance companies.
• Located errors and promptly refiled rejected claims.

Responsible for picking up and transporting children to and from school to their homes. Had to keep the upkeep of the buses, and also worked as a aid during a mid run for pre school

• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Transported passengers safely along prescribed routes according to tight schedules.
• Inspected emergency equipment and verified safe working order for student and driver use.