AMY SIAS

Primary Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department

• Drove all aspects of buyer and seller transactions, covering purchase agreement execution and smooth closing while working collaboratively with real estate agents, clients, attorneys, title / escrow companies, mortgage lenders, and additional stakeholders.
• Provided comprehensive review and management of transaction documentation, including DAs, with strong commitment to accuracy and completeness.
• Organized and scheduled property inspections, appraisals, closings, and additional appointments as well as prepared and maintained highly organized calendar and training agendas.
• Oversaw adherence to state and federal regulations, ensuring compliance with strict laws.
• Performed reporting and administrative support functions ranging from data entry and customer service to office tasks and calculation of agent commissions.
• Positively impacted team performance with creation of weekly team building exercises as well as training on regulations, compliance, and corporate protocols.

• Spearheaded operations of three team members in addition to supporting efforts of 10 loan officers - playing key roles in closing up to 20 loans totaling up to $5M monthly.
• Managed full loan processing lifecycle from origination and approval to closing (Conventional, FHA, VA, USDA, and Construction loans).
• Enhanced performance of mortgage operations team through effective selection, onboarding, and motivational leadership.
• Optimized adherence to corporate policies and procedures as well as state, regional, and federal regulations - monitoring performance, targeting issues, and identifying opportunities for improvements.
• Raised customer satisfaction and retention rates with establishment of quality standards, covering timeframes, communications, and support functions.
• Strategically drove branch operations, including workflow structuring, reporting, and pipeline.
• Validated loan application information; evaluated credit, income, asset, and property documents to determine worthiness and eligibility; and secured underwriting approval.
• Achieved top levels of multidisciplinary collaboration as key liaison with underwriters, brokers, agents, lenders, appraisers, title companies, attorneys, and additional industry agents - ensuring continuous provision of top quality services to customers.

• Performed timely, accurate, and quality processing of diverse loans (Conventional, FHA, VA, USDA, and Construction).
• Chosen by Vice President to train and support new branches - promoting top corporate service standards and mission.
• Ensured compliance with policies and procedures as well as state, regional, and federal guidelines.
• Oversaw all stages of mortgage process from inception to funding, including pre-qualification, pre- / conditional approval, and clear to close.
• Reviewed and validated application information as well as evaluated credit, income, asset, and property documents to determine worthiness and eligibility for underwriting approval.
• Worked closely with underwriters, brokers, agents, lenders, appraisers, title companies, attorneys, and additional stakeholders with commitment to services excellence.