Amy Simpson
Jackson,TN
Summary
Dynamic professional with a proven track record ,excelling in office administration and customer relations. Recognized for meticulous attention to detail and strong problem-solving skills, consistently enhancing productivity and client satisfaction. Adept at managing complex document processes and fostering effective communication in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Office Assistant
Falconbury Remodel & Improvenent
12.2022 - Current
- Organized client files to improve workspace productivity.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, email and visitor inquiries.
- Played a key role in processing invoices and payments for accurate financial reporting.
- Ensured meticulous record-keeping for client estimates and completed projects for improved database integrity.
- Exceeded client expectations by addressing unique requests with exceptional service.
Owner/Operator
Popes Cafe
06.2011 - 09.2020
- Ensured high levels of customer satisfaction by providing swift and effective problem resolution.
- Supervised everyday activities for maximum operational effectiveness.
- Directed operations encompassing purchasing, sales, marketing and customer accounts.
- Cultivated robust supplier relationships to secure consistent delivery.
- Facilitated staff hiring and training for over 10 staff members.
Deputy Court Clerk
Rutherford County Government
05.2003 - 10.2010
- Handled fines, fees, and ensured drawer accuracy.
- Addressed inquiries from general public, attorneys and involved parties.
- Managed timely delivery of crucial documents including legal notices and subpoenas.
- Facilitated courtroom processes, ensuring efficient hearings.
- Teamed up with legal professionals and authorities to acquire essential details for judicial processes.
- Elevated public trust in the judiciary with superior customer service provided to individuals engaging with the court clerk's office.
- Guided recent hires in mastering performance strategies.
Education
Coursework Toward B.S.W. - Social Work
Middle Tennessee State University
Murfreesboro, TNSkills
- Time management
- Office administration
- Meticulous attention to detail
- Multi-line phone proficiency
- Payment processing
- Legal administrative support
- Customer/Client relations
- Document management
- Calendar management
- Service-oriented mindset
- Strong problem solver
- Professional communication
Timeline
Office Assistant
Falconbury Remodel & Improvenent
12.2022 - Current
Owner/Operator
Popes Cafe
06.2011 - 09.2020
Deputy Court Clerk
Rutherford County Government
05.2003 - 10.2010
Coursework Toward B.S.W. - Social Work
Middle Tennessee State University