Amy Sinclair
Virginia Eye Institute
Chester,VA
1
Certification
21
years of professional experience
Experienced Practice/Surgical Coordinator recognized for exceptional patient care and effective communication. Known for optimizing clinic workflows and collaborating with teams to improve surgical processes. Prepared to drive operational excellence, patient satisfaction, to build innovative teams while influencing members with positive mentorship.
Work History
Practice/Surgical Coordinator
6 Years 7 Months- Coordinate surgical schedules to optimize resource allocation and patient flow.
- Counsel and educate all cataract patients on all aspects of cataract surgery including Standard and Premium Cataract Treatment Options
- Collaborate with staff to create new processes to ensure payment for Premium Cataract Treatment Options
- Ensure the overall function of the clinic runs efficiently and effectively to include working up, scribing and managing team instructions
Certified Ophthalmic Technician
9 Years 6 Months- Conduct comprehensive patient assessments to ensure accurate diagnostic data collection.
- Perform lensometry, refractometry, applanation tonometry, basic muscle balance testing, assess pupils, confrontation visual fields and scribing.
- Triage phone calls, refill medications appropriately, maintain HIPAA regulations. provide exceptional patient care by addressing concerns promptly and professionally during visits.
- Developed strong rapport with patients by providing empathetic support during all aspects of patient care.
Front Desk Staff/Clinic Receptionist
4 Years 10 Months- Oversaw front desk operations, maintaining a welcoming environment for patients and visitors.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Coordinated insurance verification processes, ensuring accurate coverage for patients.
Education
Associate of Science - Respiratory Therapy
Skills
Patient care coordination
Patient Education
Strong communication skills
Surgical scheduling
Administrative support
Professionalism and confidentiality
Certification
- COA - Certified Ophthalmic Assistant 2010- present
- Ophthalmic Coding Specialist 2023-present
Timeline
Practice/Surgical Coordinator
Virginia Eye Institute
01.2020 - CurrentRead More
Certified Ophthalmic Technician
Virginia Eye Institute
06.2010 - 12.2019Read More
Front Desk Staff/Clinic Receptionist
Virginia Eye Institute
07.2005 - 05.2010Read More
J. Sargeant Reynolds Community College
Associate of Science from Respiratory Therapy
Read More