Amy Snyder
Nashville,TN
Summary
Dependable Hospitality Professional successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
Work History
Bartender Trainer, Server
Hilton Garden Inn Downtown, Nashville
Nashville, TN
02.2014 - 02.2022
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Delivered exceptional customer service, enhancing guest satisfaction and experience.
- Trained new servers on menu offerings and service protocols, fostering a knowledgeable team environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Urban Grub
Nashville, TN
10.2016 - 02.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Delivered exceptional dining experiences by anticipating guest needs and providing timely service.
- Managed multiple tables simultaneously while ensuring accuracy in order processing.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented menu knowledge to provide informed recommendations to guests.
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Promoted a positive work environment through collaboration and support of fellow team members, contributing to overall staff morale and cohesion.
- Implemented effective upselling techniques to increase average ticket value and boost overall sales.
Skills
- Memorization of daily specials
- POS system management
- Liquor, wine, and food service
Menu presentation
- Specials promotion
- Client relationship management
- Polished professional image
- Strong work ethic
Timeline
Server
Urban Grub
10.2016 - 02.2018
Bartender Trainer, Server
Hilton Garden Inn Downtown, Nashville
02.2014 - 02.2022