Customer Service Representative
Amy Sparkman
Transplace 3PL
Van Buren,AR
16
years of professional experience
Operations and customer service professional with a background in state programs, transportation coordination, and supervisory support. Experience includes managing LTL and FTL shipments, resolving delivery issues, training new employees, and handling confidential records and complex case files. Brings dependable support to fast-paced environments that depend on accuracy, communication, and follow-through.
Work History
Customer Service Representative
1 Year 11 Months- Promoted to manage day-to-day operations for the Tom's of Maine and hello brands, independently handling account responsibilities with supervisory support. Managed LTL shipments from scheduling through delivery, including appointments, shipment tracking, delivery confirmation, and exception management.
- Coordinated transportation and customer service for high-volume freight operations on Colgate-Palmolive account.
- Resolved delays, missed appointments, and carrier issues to ensure timely delivery.
- Communicated with customers, carriers, distribution centers, and receiving facilities to coordinate freight movement.
- Led training sessions to onboard new employees in account management processes. on account management.
- Reason for Leaving: Accepted a position closer to home due to COVID-related considerations.
Assistant School-Age Supervisor / School-Age Supervisor
5 Months- Supervised employees and managed daily operations of school-age program.
- Coordinated field trips, transportation, activities, and scheduling to enhance program engagement. Maintained required facility and playground inspection records.
- Maintained safety and structure in school-age children's environment to promote a secure learning atmosphere.
- Assisted with state licensing and compliance requirements.
- Reason for Leaving: Accepted a position with Transplace.
Esthetician Instructor
1 Year 3 Months- Instructed students in Aesthetics theory, skincare techniques, client services, professional equipment, customer service, and retail sales to prepare them for successful careers in aesthetics.
- Guided students in developing essential customer-service and retail skills, enhancing their readiness for professional environments.
- Managed student appointments, grades, documentation, and individualized instruction. Monitored student progress and provided hands-on instruction in classroom and clinical settings.
- Sought stable work environment.
Customer Service Specialist
2 Years- Managed full truckload transportation for major national accounts including Campbell's Soup, DuPont, and Publix, with additional support for Heinz products.
- Scheduled freight pickups and delivery appointments, tracking loads from pickup through successful delivery to ensure timely transportation.
- Coordinated freight movement and resolved transportation issues by communicating with customers, drivers, shipping facilities, and receiving locations.
- Maintained accurate load documentation while providing cross-account support to streamline operations.
- Conducted training sessions for new employees to ensure they understood company policies and procedures.
- Selected for USA Truck's Pioneer Program, serving as an in-office mentor for assigned professional drivers.
- Assisted assigned drivers with payroll and employment-related administrative matters.
- Utilized previous child-support enforcement experience to assist drivers with child-support-related administrative matters and agency communication.
- Reason for Leaving: Voluntarily left full-time employment to pursue esthetics training and provide greater flexibility for family caregiving responsibilities.
IPA Program Supervisor
9 Months- Personally selected to supervise operations for a newly established health-insurance assistance program associated with implementation of the Affordable Care Act.
- Supervised 10+ employees across Crawford, Sebastian, and Scott counties, ensuring effective program delivery.
- Planned and coordinated community outreach and enrollment programs to connect uninsured individuals and families with health-insurance coverage.
- Oversaw employee training, licensing requirements, attendance, timesheets, scheduling, and daily program operations.
- Worked closely with local health departments and program partners to identify individuals needing enrollment assistance.
- Managed employee performance, resolved conflicts, and handled disciplinary matters to maintain a productive team environment.
- Coordinated meetings and program activities throughout the state.
- Reason for Leaving: The program ended and was transferred to the Arkansas Department of Human Services to be combined with the state-funded Medicaid program. Employees were informed that the positions would not continue into the next fiscal year.
Program Assistant
11 Months- Closely supervised parent-child visits and entered detailed, objective observations into the state case-management system.
- Communicated critical concerns and significant events to Family Service Workers and supervisors to ensure timely case updates.
- Coordinated comprehensive services among foster families, biological parents, medical providers, and other case participants to support child welfare.
- Transported children in foster care throughout Arkansas for supervised parental visits, medical appointments, childcare, placement activities, and other case-related needs.
- Facilitated initial child-removal processes and coordinated foster-placement activities with relevant agencies.
- Maintained vehicle readiness for extensive state-required travel and documented business mileage accurately to comply with travel regulations.
- Appeared in court when requested to provide firsthand testimony regarding supervised visits and observed parent-child interactions.
- Completed required Program Assistant training in Little Rock and regularly worked extended hours to meet statewide case needs.
- Reason for Leaving: Offered and accepted a supervisory position with the Arkansas Department of Health.
Child Support Technician
4 Years 9 Months- Supported enforcement activities involving caseloads ranging from approximately 800 to more than 1,200 cases.
- Researched employment and location information for noncustodial parents to facilitate case enforcement and compliance.
- Initiated income withholding orders based on case requirements.
- Selected for expanded responsibilities in paternity establishment, managing new cases for an assigned L-Z caseload.
- Located alleged fathers, coordinated service of legal documents and genetic testing, and prepared case files for investigator review and court proceedings.
- Verified employer and identifying information and contacted employers regarding employment and wage information.
- Provided front-office support by assisting clients via telephone and in-person, processing applications, conducting case research, and explaining agency procedures.
- Maintained accurate documentation of confidential legal, employment, financial, and family information, ensuring adherence to State policy.
- Reason for Leaving: Accepted a position with the Arkansas Division of Children and Family Services.
Earlier Employment
1 Year 3 Months- Coordinated childcare operations and supervised school-age children, ensuring a safe and engaging environment.
- Managed daily activities, scheduling, transportation logistics, and facility requirements to enhance program efficiency.
- Left position for role with Arkansas Office of Child Support Enforcement.
Education
Diploma - General Studies
GPA: 3.8
Skills
Customer Service
Transportation Coordination
Freight Management
Freight coordination
Shipment scheduling
Carrier Coordination
Scheduling
Administrative Support
Data Entry
Microsoft Word & Excel
Google Sheets
Problem Solving
Attention to detail
Case Management
Employee Supervision
Training & Mentoring
Conflict Resolution
Recordkeeping
Client relations
Community Outreach
Court & Legal Documentation
Attention to detail
Timeline
Customer Service Representative
Transplace 3PL
09.2019 - 08.2021Read More
Assistant School-Age Supervisor / School-Age Supervisor
Little Blessings Childcare
04.2019 - 09.2019Read More
Esthetician Instructor
Academy of Salon and Spa
06.2018 - 09.2019Read More
Customer Service Specialist
USA Truck
04.2014 - 04.2016Read More
IPA Program Supervisor
Arkansas Department of Health
07.2013 - 04.2014Read More
Program Assistant
Arkansas Division of Children and Family Services
08.2012 - 07.2013Read More
Child Support Technician
Arkansas Office of Child Support Enforcement
11.2007 - 08.2012Read More
Earlier Employment
Little Blessings Childcare
08.2005 - 11.2006Read More
Van Buren Christian Academy
Diploma from General Studies
Read More