Amy Sparks
Bremen,GA
Summary
I have a strong passion for helping others, and that is my main goal when finding my career. I mainly want to find a rewarding career where I can build strong relationships with both my co-workers and my clients/customers. I love working alongside others, but I am also very self-motivated and work well independently. I love a fast-paced work environment, and I do not find myself getting overwhelmed easily. I am soon moving back to my hometown in Bremen, GA and I can not wait to begin my new journey back to where I was born and raised!
Overview
7
7
years of professional experience
Work History
Case Enforcement Agent
Division of Child Support Services
Valdosta, GA
10.2023 - Current
- Work with custodial and non-custodial parents daily while communicating through phone calls, emails, or face-to-face meetings.
- Working a full caseload independently
- Attending and testifying in court
- Dealing with difficult situations such as angry customers as well as upsetting scenarios such as cases referred from DFCS.
- Working directly with and maintaining a good relationship with DFCS, clerks office, judges, and sheriff's office.
- Remaining neutral and nonjudgmental when dealing with customers' situations.
- Making sure I am properly managing my time to effectively work my caseload
- Being sensitive and knowledgeable about many different backgrounds and cultures
Bartender
Olive Garden
Valdosta , GA
08.2020 - 09.2023
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
Sandwhich Maker
SUBWAY®Restaurants
Waco, GA
06.2017 - 02.2019
- Maintained a clean and safe work environment by adhering to food safety regulations.
- Operated cash registers, handled money, and provided change when necessary.
- Followed proper procedures for preparing and storing food in accordance with health codes.
- Assisted customers, answered questions and resolved complaints.
CNA Student
Volunteer Work
Buchanan, GA
01.2017 - 04.2017
- Assisted patients with activities of daily living, such as bathing, dressing, grooming and eating.
- Provided emotional support to patient and family members.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Organized games and other activities to engage clients and offer mental stimulation.
Education
Bachelor of Science - Psychology
Valdosta State University
Valdosta, GA05-2023
Skills
- Case Documentation
- Adaptability and Flexibility
- Attention to Detail
- Decision-Making
- Professionalism
- Self Motivation
- Researching skills
- Teamwork and Collaboration
- Reliability
- Problem-Solving
- Active Listening
- Time Management
- Task Prioritization
- Effective Communication
- Multitasking
Accomplishments
- Graduated on Dean's list from Valdosta State University.
References
References available upon request.
Timeline
Case Enforcement Agent
Division of Child Support Services
10.2023 - Current
Bartender
Olive Garden
08.2020 - 09.2023
Sandwhich Maker
SUBWAY®Restaurants
06.2017 - 02.2019
CNA Student
Volunteer Work
01.2017 - 04.2017
Bachelor of Science - Psychology
Valdosta State University
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