Amy Speiden
Lemoore,CA
Summary
Accomplished Store Manager at Starbucks with a proven track record in enhancing store operations and team performance. Expert in recruiting, fostering a positive work culture, and driving sales through analytical problem-solving and effective relationship management. Reduced turnover rate significantly, showcasing strong leadership.
Overview
20
20
years of professional experience
Work History
Store Manager
Starbucks
10.2017 - Current
- Applied performance metrics to evaluate and improve store operations
- Manged 35+ store partners successfully in a fast-paced environment through effective communication and positive coaching while decreasing turnover rate
- Interviewed and hired strong candidates for partner openings, with a focus on hiring for our mission and values and diversity
- Identified standard and opportunity gaps and made plans to close gaps quickly to improve the Starbucks Experience in multiple store environments with an emphasis around store cleanliness and OTW metics
- Successfully trained internal and external store managers
- Supported ongoing training to new assistant store managers and store manager
Assistant Store Manager
Starbucks
06.2017 - 10.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining store cleanliness
- Mentored new partners to ensure their success within organization
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted in recruiting, hiring and training of team members.
Shift Supervisor
Starbucks
08.2005 - 06.2017
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
No Degree - Organizational Leadership
Arizonia State University
05-2026
Skills
- Recruiting and Hiring
- Internal Promotions and Development
- Relationship Building and Management
- Team collaboration and leadership
- Analytical Problem-Solving
- Multi-Unit Management
Timeline
Store Manager
Starbucks
10.2017 - Current
Assistant Store Manager
Starbucks
06.2017 - 10.2017
Shift Supervisor
Starbucks
08.2005 - 06.2017
No Degree - Organizational Leadership
Arizonia State University