Amy Stacey
Sarasota,FL
Summary
Driven by a results-focused approach, I excelled at Castle Couture, mastering inventory management and enhancing customer satisfaction. My keen attention to detail and robust customer service skills led to a significant reduction in account reconciliation errors and fostered strong client relationships, demonstrating my ability to drive financial accuracy and service excellence.
Overview
15
15
years of professional experience
Work History
Accounting Assistant
Castle Couture
Manasquan, NJ
11.2017 - 03.2020
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Safeguarded company assets, maintaining accurate inventory records and conducting periodic physical counts.
- Handled day-to-day accounting processes to drive financial accuracy.
Retail Sales Associate
Castle Couture
Manalapan, NJ
11.2011 - 11.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Special Order Coordinator
Diamond Castle
Marlboro, NJ
10.2004 - 06.2009
- Leveraged strong organizational skills to manage multiple priorities simultaneously while meeting strict deadlines consistently.
- Implemented effective quality control measures to minimize discrepancies between ordered items and received shipments.
- Resolved customer issues related to orders, addressing concerns promptly and professionally.
- Played a key role in reducing backorders through proactive inventory management and forecasting techniques.
- Managed high-volume orders for multiple clients, ensuring timely delivery and optimal service quality.
- Reduced order errors by thoroughly reviewing purchase orders and customer requirements.
- Supported sales team by providing accurate product availability information, facilitating faster quote generation.
- Maintained comprehensive documentation of all orders, enabling easy retrieval of information when needed.
- Enhanced operational efficiency by maintaining accurate inventory records and ensuring adequate stock levels.
- Monitored supplier performance to ensure consistent on-time deliveries of products at competitive prices.
- Assisted in training new hires on company processes and procedures related to order coordination.
- Improved customer satisfaction by providing timely updates on order status and shipment details.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Recommended merchandise and services that would meet customer needs.
Education
Liberal Arts And General Studies
Middlesex Community College
Edison, NJSkills
- Customer Service
- Invoicing and Billing
- Month-end reports
- Attention to Detail
- Payment Processing
- Invoice Verification
- Purchase Order Management
- Inventory Management
Timeline
Accounting Assistant
Castle Couture
11.2017 - 03.2020
Retail Sales Associate
Castle Couture
11.2011 - 11.2011
Special Order Coordinator
Diamond Castle
10.2004 - 06.2009
Liberal Arts And General Studies
Middlesex Community College