Summary
Overview
Work History
Education
Skills
Timeline
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Amy Stone

Rocky Mount,NC

Summary

Dynamic leader with a proven track record at Hubert Vester Toyota, enhancing operational efficiency and staff development. Excelled in optimizing fleet maintenance and claim accuracy, boosting utilization rates. Skilled in Microsoft Office and adept at policy management, I prioritize goal achievement and cost control, ensuring top-notch service and profitability.


Overview

11
11
years of professional experience

Work History

Rental Manager/Warranty Administrator

Hubert Vester Toyota
08.2017 - Current
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
  • Improved utilization rates by carefully monitoring market trends and adjusting fleet composition accordingly.
  • Optimized fleet maintenance schedules to ensure maximum vehicle availability and minimize downtime.
  • Oversaw daily operations of the rental department, ensuring efficient workflow and timely completion of tasks.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.

Crew Leader

McDonald's
08.2013 - 08.2016
  • Trained employees in time management and proper ways to complete job duties.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Followed excellent sanitation, food handling, and safety procedures.
  • Maintained proper accounting and cash handling procedures.

Education

Master of Science - Public Administration

Liberty University
Lynchburg, VA
12-2021

Bachelor of Science - Political Science

Barton College
Wilson, NC
05-2017

Skills

  • Operational Efficiency
  • Staff Training and Development
  • Goal Setting and Achievement
  • Recordkeeping skills
  • Microsoft Office
  • Policy Management
  • Cost Control

Timeline

Rental Manager/Warranty Administrator

Hubert Vester Toyota
08.2017 - Current

Crew Leader

McDonald's
08.2013 - 08.2016

Master of Science - Public Administration

Liberty University

Bachelor of Science - Political Science

Barton College

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Amy Stone