Amy Strong
Plant City,FL
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Senior Enrollment Representative
Bisk
Tampa, FL
2008.05 - 2025.05
- Guided prospective students through enrollment processes and requirements.
- Assisted students in selecting appropriate courses and programs.
- Maintained accurate student records in internal database systems.
- Streamlined communication between departments for effective enrollment management.
- Conducted follow-up outreach to ensure student engagement and retention.
- Provided training and mentorship to new enrollment representatives on best practices.
Installation Sales
Home Depot Contact Center
Riverview, FL
2004.03 - 2008.01
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Greater Latrobe Senior High School
Latrobe, PASkills
- Customer relationship management
- Interpersonal skills
- Sales expertise
- Customer service
- Problem solving
- Salesforce CRM
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
References
Available upon request.
Timeline
Senior Enrollment Representative
Bisk
2008.05 - 2025.05
Installation Sales
Home Depot Contact Center
2004.03 - 2008.01
High School Diploma -
Greater Latrobe Senior High School