Jessica Hohmeier
Chicago,IL
Summary
Results-driven enrollment representative with 14 years of experience in customer service and management, including 2+ years in remote enrollment. Known for dependability, strong work ethic, and unwavering integrity, committed to delivering excellence in all aspects of work. Proficient in Salesforce CRM and the Microsoft Suite, consistently surpassing enrollment goals to demonstrate a proven track record of success. Passionate about utilizing exceptional communication and teamwork skills to drive organizational success.
Overview
14
14
years of professional experience
Work History
Senior Enrollment Representative
Chamberlain University
04.2024 - Current
- Utilize Salesforce CRM daily to enhance operations and improve the student and prospective student experience
- Manage data reporting and analysis through Microsoft Suite, promoting effective interdepartmental communication
- Achieve enrollment targets through process optimization and outstanding customer service
- Conduct interviews to assess prospective students, ensuring a good fit for programs
- Follow up with students and prospects post-interview, including setting appointments and handling inbound calls
- Collaborate with academic departments to align goals and maintain strong relationships
- Address concerns and guide prospects through registration and online course materials
- Ensure compliance with regulatory standards (DOL, DOE, ACCSC) while maintaining accuracy
- Communicate ideas clearly in writing and verbally, actively listening to diverse audiences
- Demonstrate reliability and ownership of responsibilities in a remote work environment
- Continuously seek opportunities for skill enhancement and workflow improvement
General Manager
Auntie Anne's Pretzels
Norridge, IL
04.2017 - 04.2022
- Oversaw daily operations, focusing on financial management, inventory control, and staff training
- Ensured compliance with health regulations, maintaining high sanitation and food safety standards
- Developed comprehensive training programs that enhanced service delivery and team performance
- Managed budgets and payroll effectively, contributing to sustained profitability
General Manager
Dunkin Donuts
Chicago, IL
09.2011 - 04.2017
- Directed daily operations and customer service, ensuring high satisfaction levels and quality standards
- Analyzed financial statements and performance data to consistently meet productivity goals
- Resolved customer complaints effectively, maintaining a positive franchise reputation
Crew Member
Dunkin Donuts
Chicago, IL
08.2010 - 09.2011
- Maintained high standards of sanitation, health, and safety in food preparation areas
- Processed customer orders efficiently to ensure timely service
Education
Dental Assistant -
Everest College
Chicago, IL06.2008
General Educational Development (GED) -
Wright College
Chicago, IL06.2007
Skills
- Customer Service Excellence
- Strong Communication Skills
- Critical Thinking and Problem Solving
- Effective Time Management and Adaptability
Timeline
Senior Enrollment Representative
Chamberlain University
04.2024 - Current
General Manager
Auntie Anne's Pretzels
04.2017 - 04.2022
General Manager
Dunkin Donuts
09.2011 - 04.2017
Crew Member
Dunkin Donuts
08.2010 - 09.2011
Dental Assistant -
Everest College
General Educational Development (GED) -
Wright College