Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruben Delgado

Leesburg,FL

Summary

Bilingual Enrollment Professional with over 20 years of successful experience in student recruitment and partnership development.

As skilled enrollment professional, consistently developed effective enrollment strategies that align with institutional goals. Proven ability to collaborate with team members to achieve high enrollment targets and adapt to changing needs. Recognized for excellent communication, problem-solving skills, and reliable team collaboration.

Overview

26
26
years of professional experience

Work History

Senior Enrollment Representative

Coursera
05.2021 - Current
  • Identify and engage potential learners in LATAM, the US and worldwide through various channels. Assess their needs and interests to determine suitability for Coursera's programs.
  • Provide comprehensive information about course curricula, faculty, career outcomes, pricing, and payment options to prospective students via phone calls, emails, and online chats.
  • Maintain accurate records of interactions with leads, track their progress through the sales funnel, and update details in the CRM system.
  • Develop and execute strategies to enhance student engagement during the enrollment process.
  • Provide the enrollment team with group training, individual coaching, and mentorship on best enrollment practices.
  • Collaborate with Coursera's cross-functional teams to streamline communication between departments and improve student experience.

Regional Manager

INTO University Partnerships
06.2016 - 11.2020
  • Promoted INTO partner US and UK universities undergraduate and graduate programs in Florida and throughout Latin America.
  • Worked with sponsoring student organizations in LATAM like CONACYT, Senescyt, IFAHRU, PRONABEC and Colfuturo among others.
  • Presented university programs to wide range of audiences, including prospective students, parents, agencies, counselors, embassy personnel, industry leaders and international sponsorship bodies.
  • Developed and implemented recruitment, marketing, and social media strategies and enrollment plans to increase overall enrollment in assigned region.
  • Worked closely with universities, agencies, governments, and high schools in North and South America promoting INTO's undergraduate, Foundation, Summer Program and English language programs.

Associate Director of International Admissions

Nova Southeastern University
03.2013 - 06.2016
  • Represented NSU domestically and internationally with online and in-person recruitment fairs, high school visits, information sessions, conferences and other recruitment related events.
  • Formulated recruitment travel plans, telephone, marketing and communication plans from inquiry to enrollment.
  • Reviewed applications, evaluated academic credentials, conducted admission interviews and awarded merit‑based scholarships.
  • Analyzed data trends to inform decision-making and optimize resource allocation within the university framework.
  • Led teams of up to five personnel, supervising daily performance as well as training and improvement plans.
  • Managed cross-functional teams to implement technology solutions improving operational efficiency in administrative processes.

Associate Director of Admissions

University Of South Florida
03.2008 - 03.2013
  • Led USF's undergraduate recruitment, enrollment and retention efforts in Florida, Latin America and Caribbean.
  • Coordinated and participated in various campus recruitment events and efforts, including orientation programs and open houses.
  • Traveled extensively throughout Florida and Latin America on behalf of the university to high school recruitment fairs, student forums, counselor training, alumni chapters and other recruitment related events.
  • Developed and implemented strategic enrollment management plans to enhance student recruitment efforts.
  • Analyzed admissions data to identify trends, inform decision-making, and improve outreach strategies.
  • Developed and monitored statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency.

Assistant Director of Admissions

University Of Central Florida
01.2000 - 03.2008
  • Oversaw admissions, recruitment, selection and marketing plan in Florida and other assigned states.
  • Interviewed, evaluated, and rendered admission decisions for freshman and transfer applicants.
  • Represented UCF in information sessions, high school visits, college fairs, conferences, and other outreach programs in assigned territory and throughout the nation.
  • Worked closely with other university faculty and staff members to support prospective and admitted students enroll.

Education

Master of Science - Health Sciences

University Of Central Florida
Orlando, FL
12.1999

Bachelor of Arts - Communicative Disorders

University Of Central Florida
Orlando, FL
05.1996

Skills

  • 20 years of experience in enrollment management
  • 8 years of hiring and managing enrollment staff onsite and remotely
  • Experienced in managing multiple projects and enrollment targets
  • Demonstrated leadership abilities
  • Proficient in Salesforce, Regal and Google Workspace
  • Fluent in English and Spanish

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Enrollment Representative

Coursera
05.2021 - Current

Regional Manager

INTO University Partnerships
06.2016 - 11.2020

Associate Director of International Admissions

Nova Southeastern University
03.2013 - 06.2016

Associate Director of Admissions

University Of South Florida
03.2008 - 03.2013

Assistant Director of Admissions

University Of Central Florida
01.2000 - 03.2008

Master of Science - Health Sciences

University Of Central Florida

Bachelor of Arts - Communicative Disorders

University Of Central Florida

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