Amy Stump
Union City
Summary
Dynamic Assistant Manager with proven expertise in enhancing customer satisfaction and leading teams. Skilled in problem-solving and decision-making, consistently optimizing operations to drive sales growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pizza King Indiana
Union City, IN
07.2022 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and quality standards.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Assisted in developing promotional campaigns to enhance customer engagement and sales growth.
- Resolved customer complaints promptly, enhancing service experience and retention rates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Pizza King Indiana
Union City, IN
12.2018 - 09.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Jay Petroleum
Union City IN
09.2020 - 06.2022
- Analyzed sales data to identify trends and recommend adjustments to menu offerings.
- Collaborated with team members to streamline workflows, improving overall productivity.
- Maintained compliance with health regulations, ensuring a safe environment for staff and customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Associate of Applied Science - Medical Administrative Assistant
Fortis College
Centerville, IN01-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Retail operations
Accomplishments
- Supervised team of 6 staff members.
Certification
- Alchol Certificate
- SafeServe
- Substitute Teacher Certificate
Languages
English
Professional Working
Timeline
Assistant Manager
Pizza King Indiana
07.2022 - Current
Assistant Manager
Jay Petroleum
09.2020 - 06.2022
Assistant Manager
Pizza King Indiana
12.2018 - 09.2022
Associate of Applied Science - Medical Administrative Assistant
Fortis College