Amy Nicole Sykes
Georgetown,Texas
Summary
Skilled spa and salon professional with a focus on customer service and operational management. Achievements include driving sales through innovative marketing strategies and ensuring exceptional guest satisfaction. Strong ability to cultivate client relationships and support brand development.
Overview
3
3
years of professional experience
Work History
Concierge
Salons by JC
01.2025 - Current
- Serve as the first point of contact for clients, delivering a welcoming and professional experience
- Assist guests with check-ins, service inquiries, and salon navigation
- Support independent salon professionals by promoting services and products
- Handle scheduling support, phone inquiries, and general front-desk operations
- Maintain a clean, organized, and inviting lobby environment
- Build rapport with clients to encourage repeat visits and referrals
Retail Associate
Bella Pesca Boutique
01.2025 - Current
- Provide personalized customer service to drive retail sales and repeat business
- Assist clients with product selection, styling recommendations, and purchases
- Maintain visual merchandising standards and organized sales floor
- Process transactions accurately and efficiently
- Build strong customer relationships to encourage brand loyalty
Manager
Spavia Day Spa
01.2023 - 12.2025
- Managed daily spa operations including staff scheduling, customer service, and performance oversight
- Led and trained team members to meet service standards and sales goals
- Planned and executed marketing and sales initiatives for community events, including local partnerships and promotional campaigns
- Represented the spa at community events to increase brand awareness and attract new clients
- Created event-based promotions to drive bookings, memberships, and retail sales
- Monitored sales performance and adjusted marketing strategies to maximize revenue
- Built strong relationships with local businesses, vendors, and community organizations
Education
Bachelor of Science -
Virginia College
Austin, TexasSkills
- Customer Service & Guest Experience
- Sales & Marketing Support
- Event Planning & Community Outreach
- Front Desk & Concierge Operations
- Team Leadership & Communication
- Scheduling & Administrative Support
Marketing & Sales Experience
- Community event marketing and brand representation
- Sales promotions and client conversion
- Local partnerships and outreach
- Membership and service upselling
- Customer engagement and retention
Timeline
Concierge
Salons by JC
01.2025 - Current
Retail Associate
Bella Pesca Boutique
01.2025 - Current
Manager
Spavia Day Spa
01.2023 - 12.2025
Bachelor of Science -
Virginia College