Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Szuba

Liberty

Summary

Dedicated customer service representative with proven skills in conflict resolution and effective communication. Committed to enhancing guest experiences through proactive problem-solving and teamwork.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Liberty Heights Trampoline and Adventure Park
Liberty
08.2023 - Current
  • Assisted guests with inquiries and provided information about park attractions.
  • Collected payment for entrance and explained the various packages customers can choose from
  • Handled customer complaints and resolved issues to ensure satisfaction.
  • Maintained cleanliness and organization of the customer service area.
  • Collaborated with team members to enhance guest experiences during busy periods.
  • Explained safety guidelines and rules to guests before activities began.

Camp Counselor

The Town of Walkill Boys and Girls Club
Fallsburg
07.2025 - 08.2025
  • Supervised daily activities and ensured safety of campers.
  • Planned and organized engaging recreational programs for youth.
  • Facilitated teamwork and communication among campers during group activities.
  • Assisted in conflict resolution and provided support to campers in need.
  • Monitored camper behavior and implemented positive reinforcement strategies.
  • Collaborated with staff to maintain a safe and welcoming environment.

Cashier

Parks and Recreation
Liberty
07.2023 - 08.2023
  • Managed cash register operations while ensuring accurate cash handling.
  • Provided friendly service to enhance campers' experiences.
  • Kept track of campers' accounts and alerted parents when the credit balance was running low.
  • Performed other duties as assigned by management.

Education

High School Diploma expected in June 2027 -

Liberty High School
Liberty, New York

Skills

  • Customer service
  • Conflict resolution
  • Payment processing
  • Safety compliance
  • Team collaboration
  • Customer relationship management
  • Activity planning
  • Communication skills

Timeline

Camp Counselor

The Town of Walkill Boys and Girls Club
07.2025 - 08.2025

Customer Service Representative

Liberty Heights Trampoline and Adventure Park
08.2023 - Current

Cashier

Parks and Recreation
07.2023 - 08.2023

High School Diploma expected in June 2027 -

Liberty High School

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