Amy Tenezaca
Channelview,TX
Summary
Personable and dedicated Customer Service Representative, pursing an Applied Associates of Science in Computer Science, with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Remote Customer Service
Chakra By Shar
Decatur, GA
05.2022 - Current
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Initiated contact with customers via telephone or email when necessary.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Store Associate
Central A/C Supply
Houston, TX
05.2021 - 08.2021
- Stocked shelves, and marked prices on shelves and items.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Write and record orders for merchandise or enter orders into computers.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Inventory stock and requisition new stock.
- Greet customers and ascertain what each customer wants or needs.
Package Handler
FedEx
Baytown, TX
08.2023 - 01.2024
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Labeled parcels accurately according to company guidelines.
- Collaborated with team members on tasks such as sorting mail into designated bins.
HVAC Assistant
AC Diagnostics
Houston, TX
06.2020 - 04.2021
- Monitored system operations to detect potential issues or problems.
- Cleaned evaporator coils, condenser coils and filters of the HVAC system.
- Attended training sessions related to HVAC systems installation, maintenance and repair procedures.
- Adjusted thermostats to ensure desired temperatures were maintained in designated areas.
- Maintained records of all repairs performed on HVAC equipment.
- Operated tools like drills, saws, safely during installation or repair works.
- Provided technical support over phone or online regarding installation or troubleshooting queries from customers.
Education
Associate of Applied Science - Computer Science
San Jacinto College
Channelview, TX12-2024
High School Diploma -
Channelview High School
Channelview, TX05-2020
Skills
- Account Management
- Customer Service
- Direct Sales
- Customer Relationship Management (CRM)
- LiveChat Messaging
- Professional Telephone Demeanor
- Microsoft Office
- Spanish Fluency
- Computer Skills
- Data Entry
- Receiving Support
- Inbound and Outbound Calling
Languages
Spanish
Native/ Bilingual
Timeline
Package Handler
FedEx
08.2023 - 01.2024
Remote Customer Service
Chakra By Shar
05.2022 - Current
Store Associate
Central A/C Supply
05.2021 - 08.2021
HVAC Assistant
AC Diagnostics
06.2020 - 04.2021
Associate of Applied Science - Computer Science
San Jacinto College
High School Diploma -
Channelview High School