Amy Thiao
Jersey City,New Jersey
Summary
Hello, my name is Amy Thiao working as a sales associate position I love working as a sales associate to be able to interact with my colleagues and a customer by helping them with their needs of our merchandise, and products, styling Mature individuals offering a transferable skill set complimentary to the sale associate position requirements. Adapts easily to new situations, company cultures, and work processes. A flexible student with great communication skills seeks part-time job opportunities to expand work experience. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
4
4
years of professional experience
Work History
Part-Time Operation Associate
SEPHORA
04.2023 - Current
- Handled shipment, stocked, organized drawers, maintained store cleanliness, checked out clients, assisted customers with skincare, fragrance, and makeup
- Helping as a cashier during busy hours.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Maintained relationships with customers to maximize sales opportunities.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked varied hours to meet seasonal and business needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
FULL-TIME SA (Sale Associate)
JACADI PARIS
07.2022 - 02.2023
- Helped customers with their needs and questions about the brand and the quality of the clothes
- Provided details about the items and brands
- Engaged in merchandise, shipment, cashier, and customer service tasks
- Monitored sales activities to ensure customer satisfaction.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
Cashier
Chipotle Mexican Grill
08.2021 - 06.2022
- Checked out customer orders, took payment from customers, responsible for the cleanliness of the dining room and bathroom, restocked utensils and fountain drinks, performed shift changes, ensured customer satisfaction, resolved issues, and provided further assistance as needed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Retail Sales Associate
Rainbow Shops
07.2020 - 07.2021
- Organized and faced merchandise on shelves and in displays
- Answered customer questions about return and exchange policies
- Built attractive displays and properly merchandised items
- Processed customer transactions by cash, card, and mobile pay
- Maintained customer loyalty with consistent and high-quality service
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Minimized store thefts through effective monitoring strategies and close customer observation
- Prepared merchandise for purchase or rental
- Captured consistent customer sales with friendly, knowledgeable support
- Greeted customers and asked open-ended questions to assess needs
- Verified sales prices and processed cash or credit payments to complete sales
- Recommended merchandise to suit customer budget and preferences
- Keep store shelves, racks, and bins presentable with frequent resets.
Education
Bachelor of Arts - Finance
Baruch College of The City University of New York
New York, NYAssociate of Science - Pre-Medicine
Borough of Manhattan Community College
Manhattan, NY06.2022
Skills
- Product And Service Sales
- Customer Service
- Cash Handling
- Courteous and Professional
- Work Planning and Prioritization
- Product Merchandising
- Loyalty Program Promotion
- Sales floor organization
- Attention to Detail
- Time Management
- Excellent Written and Verbal Communication
- Computer Skills
Accomplishments
The National Society of Leadership and Success is an attempt for college students to alter their knowledge and relevant skills to become leaders to advance their careers.
Documented and resolved issue which led to results.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Club Activities
- Sisterhood Club
- Science Club
- GEM Program
- Pre-Med club
Volunteer Experience
- The Children's Heart Foundation( congenital heart walk)
- Liberty State Park Nature Interpretive Center Shoreline cleanup
- MMRF Team for a cure 5k walk
- Never Stop Running foundation INC (The dime Mccarren 5k)
- Lungevity Foundation ( lung cancer walk)
- Cristian Rivera Foundation 12th annual Gala Celebrity
Languages
French
Professional Working
Wolof
Native or Bilingual
Timeline
Part-Time Operation Associate
SEPHORA
04.2023 - Current
FULL-TIME SA (Sale Associate)
JACADI PARIS
07.2022 - 02.2023
Cashier
Chipotle Mexican Grill
08.2021 - 06.2022
Retail Sales Associate
Rainbow Shops
07.2020 - 07.2021
Bachelor of Arts - Finance
Baruch College of The City University of New York
Associate of Science - Pre-Medicine
Borough of Manhattan Community College