Amy Thomas-Stahle
Lincoln,NE
Overview
29
29
years of professional experience
Work History
Client Services Manager
Bob Lilly Promotins
Work At Home
05.2011 - Current
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
- Coordinated closely with account management teams to ensure smooth transitions between sales process completion and ongoing relationship maintenance.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Account Manager
Label Systems
Addison, TX
12.2009 - 05.2011
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved overall team productivity by implementing best practices in organization and time management.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Office Manager/Sales Assistant/Graphic Designer
Hotlink, Inc.
Addison, TX
06.2004 - 12.2009
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Product sourcing, quoting customers, entered orders, invoiced and assiting any clerical needs of the sales people.
- Provided graphic art assistance
Accts Receivable/Graphic Designer/Sales Assistant
Holden Custom Products
Richardson, TX
01.1995 - 05.2004
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Support a team of sales people with order entry, follow up, invoicing and quoting.
Education
Office Technologist Specialist - Business Administration
American Institute of Commerce
Dallas, TX 06.1994
Skills
- Account Management
- Client Rapport
- Service Initiatives Support
- Easy Learner
Timeline
Client Services Manager
Bob Lilly Promotins
05.2011 - Current
Account Manager
Label Systems
12.2009 - 05.2011
Office Manager/Sales Assistant/Graphic Designer
Hotlink, Inc.
06.2004 - 12.2009
Accts Receivable/Graphic Designer/Sales Assistant
Holden Custom Products
01.1995 - 05.2004
Office Technologist Specialist - Business Administration
American Institute of Commerce