Summary
Work History
Education
Skills
Timeline
Generic

Amy Thornton

Caldwell,ID

Summary

Resoueceful representative committed to addressing customer concerns with speed, accuracy and professionalism. Possesses Excellent interpersonal communication skills with over ten years experience in the customer service industry.

Representative who is an excellent listener and communicator. Works hard to make each client's experience a positive one.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Office Assistant/Assistant Manager

Caldwell Campground & Rv Park
Caldwell, Idaho
3 2018 - Current
  • Organized office operations and procedures, such as managing accounts, scheduling reservations, and maintaining records.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office accounts.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Maintained confidentiality of sensitive information and documents.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Assisted customers with inquiries, complaints and feedback.

Technical Support Specialist

Xerox
Boise, Idaho
0 2015 - 5 2015
  • Provided comprehensive technical support to customers via telephone, email and chat.
  • Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
  • Responded promptly to service tickets submitted by users experiencing technical difficulties.
  • Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Documented and updated case notes for each customer and work order.

Independent Hair Stylist

Studio salon
Eagle , Idaho
3 2014 - 0 2015
  • Provided personal consultations to determine clients' styling needs and preferences.
  • Created custom looks for clients based on their individual style, body type, and personality.
  • Assisted in creating promotional campaigns to attract new customers.
  • Maintained records of client purchases and services rendered.
  • Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.

Hair Stylist

A cuts
Meridian, Idaho
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, and styled hair according to client's instructions.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Managed cash register transactions during checkout process and closing register needs.

Education

Cosmetology

Toni & Guy Hair Acadamy
2010

High School Diploma -

Aberdeen High School
2001

Skills

  • Works independently
  • Great multitasker
  • Excellent interpersonal skills
  • Great communicator
  • Quick learner
  • Outstanding customer service
  • Business management
  • Adaptive team player
  • Strong organizational skills
  • Invoice Processing
  • Call handling
  • Bookkeeping
  • Scheduling
  • Travel Coordination
  • Facebook, Word, Excel
  • Customer Service
  • Office Administration
  • Meticulous attention to details

Timeline

Office Assistant/Assistant Manager

Caldwell Campground & Rv Park
3 2018 - Current

Technical Support Specialist

Xerox
0 2015 - 5 2015

Independent Hair Stylist

Studio salon
3 2014 - 0 2015

Hair Stylist

A cuts

Cosmetology

Toni & Guy Hair Acadamy

High School Diploma -

Aberdeen High School
Amy Thornton