Amy Townsend
Warsaw
Summary
Compassionate and client-focused Social Worker with experience supporting individuals and families through crisis intervention, case management, advocacy, and community resource coordination. Skilled in conducting assessments, developing individualized care plans, and collaborating with multidisciplinary teams to improve client outcomes. Strong background in communication, conflict resolution, and maintaining accurate documentation while ensuring confidentiality and compliance with ethical standards. Dedicated to empowering clients, promoting social well-being, and fostering positive change within diverse communities.
Overview
22
22
years of professional experience
Work History
Social Services Director
Genesis-Mount Olive Center
Mt. Olive
04.2026 - Current
- Evaluated mental status, family dynamics, living situation, support systems, and risk factors to inform tailored care plans.
- Protecting clients’ rights, dignity, safety, and access to appropriate care/services.
- Collaborated with nurses, physicians, therapists, law enforcement, mental health providers, and community agencies to ensure comprehensive client support.
- Facilitated connections for clients to Medicaid and various support services.
- Completing detailed reports, care plans, assessments, and maintaining legal/ethical standards.
- Evaluated clients' decision-making abilities and involved guardianship or protective interventions.
- Coordinated services and tracked client needs to monitor progress and maintain accurate documentation.
- Investigated reports of safety concerns and evaluated clients’ ability to function independently.
Social Worker
Willow Creek Nursing And Rehabilitation Center
Goldsboro
09.2016 - 03.2026
- Gathered information from residents and families upon admission regarding living situations, advance directives, and psychosocial factors to develop patient-centered care plans.
- Developed individualized care plans in collaboration with interdisciplinary team members.
- Facilitated family meetings to address resident concerns, establish care goals, and resolve conflicts, enhancing family involvement in care processes.
- Conducted psychosocial assessments for residents upon admission and throughout stay.
- Completed PASRR reviews to reflect new diagnoses and medication changes, as well as significant changes through MDS, and updated care plans accordingly.
- Developed discharge and service plans prioritizing client safety, stabilization, and continuity of care to support successful transitions.
- Assisted with Medicaid applications, long-term care placement, and benefits coordination.
- Monitored ongoing client progress and completed follow-up assessments to ensure appropriate services were implemented.
- Maintained accurate case documentation, reports, and confidential client records in compliance with state and federal regulations.
- Provided crisis intervention, emotional support, and problem-solving assistance to clients and families.
Pharmacy Technician
Wal-Mart Pharmacy
Clinton
04.2011 - 10.2011
- Assessed customer needs and responded to inquiries, delivering professional and courteous service.
- Operated cash register with proficiency. Operated office equipment such as copiers and fax machines.
- Entered new patient profiles and prescriptions into medication input software, collaborating with pharmacists to ensure safe and accurate medication dispensing.
- Answered multi-line phone and processed high volume of order requests from nurses, doctors, and pharmacists efficiently.
- Communicated directly with doctors' offices via telephone, fax and email.
- Mixed various pharmaceutical preparations according to written prescriptions.
- Correctly priced and filed prescriptions after they were filled. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
- Strictly maintained customer and patient confidentiality. Labeled all products appropriately, including cautionary and auxiliary labels.
Retail Wireless Sales Representative
Universal Wireless
Kenansville
08.2005 - 06.2008
- .Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Ensured positive customer experiences by effectively resolving customer complaints.
- Monitored evolving technology trends; recommended and located merchandise tailored to customer needs.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Replenished merchandise shelves with items from the stockroom.
Paraprofessional
CBS
Clinton
07.2004 - 11.2005
- Coordinated client care services by collaborating closely with treatment team, ensuring comprehensive support for clients.
- Interacted with clinical staff and external resources such as school or community personnel.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Implemented consistent behavior therapy techniques at home and school by collaborating with parents and teachers, fostering a unified approach to client care.
- Attended mandatory meetings and training sessions for professional development.
- Maintained a problem-solving, solution-oriented attitude in all aspects of work.
- Served as a positive role model, demonstrating effective coping strategies for mental health challenges.
- Prepared reports based on observations made during the visit. Documented activities and recorded information.
- Facilitated skills development for individuals and family members, empowering them to confront challenges constructively.
- Maintained utmost confidentiality of all residents' information and records in accordance with federal and state requirements.
Education
Bachelor of Science - Psychology
University of Mount Olive
Mount Olive, NCHigh School Diploma -
James Kenan High School
Warsaw, NCSkills
- Client needs assessments
- Intake & Needs Assessment
- Documentation & Record Keeping
- Effective customer communication
- Written and verbal communication
- Attention to detail
- Time management
- Teamwork and collaboration
- Self-motivation
Timeline
Social Services Director
Genesis-Mount Olive Center
04.2026 - Current
Social Worker
Willow Creek Nursing And Rehabilitation Center
09.2016 - 03.2026
Pharmacy Technician
Wal-Mart Pharmacy
04.2011 - 10.2011
Retail Wireless Sales Representative
Universal Wireless
08.2005 - 06.2008
Paraprofessional
CBS
07.2004 - 11.2005
Bachelor of Science - Psychology
University of Mount Olive
High School Diploma -
James Kenan High School