Amy Trammell
Alexander,AR
Summary
Experienced Service Advisor skilled in customer relationship management, service scheduling, and complaint resolution. With over six years in the automotive service industry, delivered outstanding customer service and improved workflow efficiency. Trained staff, coordinated service appointments, and communicated vehicle maintenance recommendations to enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Service Advisor
Frank Fletcher Chrysler Dodge Jeep
Sherwood, Arkansas
08.2018 - 01.2025
- Assisted customers with service inquiries and provided vehicle maintenance recommendations.
- Scheduled appointments to enhance service calendar efficiency and improve customer satisfaction.
- Explained vehicle repairs and services using clear, concise language.
- Coordinated with technicians to ensure timely completion of service requests.
- Tracked service history and customer interactions using dealership software to ensure accurate records and follow-ups.
- Resolved complaints efficiently while maintaining professionalism.
- Responded promptly to inquiries via phone, email, or in person.
- Trained new staff on service procedures and customer engagement techniques.
BDC Service Representative
Crain Automotive
Little Rock, Arkansas
05.2018 - 08.2018
- Coordinated service appointments and maintained accurate scheduling records to optimize customer experience.
- Assisted customers with vehicle maintenance recommendations and service package options.
- Advised customers on available service and product options.
- Resolved customer inquiries and service-related issues efficiently.
- Utilized customer relationship management software to track interactions and ensure timely follow-ups.
- Performed data entry of customer information into computer systems.
- Created reports on daily activities, highlighting appointment schedules, cancellations, and no-shows to improve operational insights.
Education
High School Diploma -
Harmony Grove High School
Benton, AR05-1995
Skills
- Service recommendations
- Service scheduling
- Appointment coordination
- Vehicle repair
- Troubleshooting techniques
- Work order interpretation
- Service process training
- Service excellence
- Maintenance coordination
- Data management
- Computer proficiency
- Time management
- Professional communication
- Customer complaint resolution
- Relationship management
- Staff training
- Attention to detail
- Service pricing strategies
Timeline
Service Advisor
Frank Fletcher Chrysler Dodge Jeep
08.2018 - 01.2025
BDC Service Representative
Crain Automotive
05.2018 - 08.2018
High School Diploma -
Harmony Grove High School