Jim Tucker

• Implemented innovative solutions to improve overall supply chain efficiency, working closely with carriers on process enhancements.
• Conducted regular account reviews to identify improvement areas and implemented action plans to address identified gaps in service delivery.
• Led account management team in achieving established revenue targets by diligently monitoring account performance metrics and taking corrective action as needed.
• Expanded the client base by identifying new business opportunities and establishing strong partnerships with key industry players.

Owns and builds large carrier network through existing and new relationships in ever changing freight markets. Leads analysis in areas such as pricing/negotiating of contracts bids, and areas/lanes of interest, in order to win customer business.

• Continuously improves shipment operations by tracking, booking, and overseeing all aspects of loads to completion through Aljex, Relay Tracking, and HubSpot
• Mentors other team members through touch base meetings and demonstrating my organizational methods through Excel
• Proactively manages market disruptor's (natural disasters, etc.) to meet customer’s needs
• Improve processes through close relationships and excellent verbal/written communication with Capacity Development Representative

Results

• In the last 3 years, I've continued to maximize growth by increasing carrier base and quantity of freight moved (currently worth $2.7M) by actively seeking freight opportunities.
• In recent monthly rankings, I placed first 14 out of 17 times, which includes volume moved (+3% to prior year) and margin.

• Developed a carrier base to strategically fill the needs of customers
• Negotiated rates and capacity with carriers to drive revenue growth

• Retained excellent client satisfaction ratings through outstanding service delivery