Amy Upperman
Veterans Affairs
Sharon,PA
9
years of professional experience
Skilled Ophthalmology Support Professional experienced in patient preparation and equipment maintenance. Effectively performs diagnostic tests and manages patient records while assisting in various procedures. Focused on fostering collaboration and ensuring optimal patient outcomes through reliable communication and attention to detail.
Work History
Optometric Technician
2 Years 9 Months- Maintain strict compliance with VA policies, patient safety requirements and HIPAA regulations.
- Coordinated patient care during staffing reduction from two technician clinic to one technician clinic by independently supporting two providers.
- Sanitized instruments and exam areas to support compliance with clinic hygiene standards.
- Performed auto-refractor measurements, optical coherence tomography imaging, retinal photography, and visual field testing to support ophthalmic evaluation processes.
- Communicated professionally with Veterans, families, providers and clinic staff addressing both in-person and over the phone.
- Managed triage phone calls from Veterans, assess needs, provided appropriate guidance while maintaining an efficient clinic workflow.
Ophthalmic Technician
1 Year 9 Months- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
- Documented patient history to assist ophthalmologists in accurate diagnoses and effective treatment planning.
- Prioritized and triaged phone calls from patients and external contacts to ensure timely responses and address urgent concerns.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Facilitated smooth patient flow throughout facility, contributing to enhanced operational efficiency and increased patient satisfaction.
Ophthalmic Technician
1 Year 2 Months- Recorded patient history to assist ophthalmologists in diagnosing and developing treatment plans.
- Measured intraocular pressure using Tonopen tonometry process.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Gathered patient histories, performed measurements, and completed diagnostic tests to support comprehensive ophthalmic evaluations.
- Collaborated with patients, staff, and manufacturer representatives to ensure efficient office operations and quality patient care.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Optometric Technician
2 Years 9 Months- Managed administrative duties, including phone reception, appointment scheduling, and payment processing, to streamline office operations.
- Conducted pretest procedures to gather data before the exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into an electronic medical records system to facilitate accurate record-keeping.
- Guided patients on contact lens insertion, removal, and care guidelines to enhance understanding and promote proper usage.
Education
Associates In Allied Health And Science
Skills
Visual field testing
Retinal photography
Attention to detail
Patient education
Time management abilities
Adaptability
Self-motivation
Timeline
Optometric Technician
Veterans Affairs
01.2024 - CurrentRead More
Ophthalmic Technician
Lee Eye Center
03.2022 - 12.2023Read More
Ophthalmic Technician
Ohio Eye Alliance
01.2021 - 03.2022Read More
Optometric Technician
Belden Optometry
04.2018 - 01.2021Read More
Brown Mackie College
Associates In Allied Health And Science
Read More