Amy Valencia
Las Vegas,NV
Summary
Motivated individual with strong communication, problem-solving, and organizational skills. Brings reliability and a proactive approach to learning new procedures and contributing to team success. Eager to adapt to new challenges in a fast-paced healthcare setting.
Overview
3
3
years of professional experience
Work History
Front Desk Medical Receptionist
Community Medical Centers
Stockton, CA
03.2024 - 12.2024
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record (EHR) systems.
- Assisted patients with insurance verification and medical inquiries.
- Maintained accurate patient records and updated databases regularly.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Assistant/Receptionist
Horizon Ridge Pediatrics
Henderson, NV
04.2023 - 01.2024
- Scheduled patient appointments and managed front desk operations efficiently.
- Collected patient information and verified insurance details accurately.
- Assisted in preparing examination rooms and sterilizing medical instruments.
- Provided exceptional customer service to patients and families during visits.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Increased patient satisfaction with compassionate bedside manner and effective communication skills.
Medical Assistant/Receptionist
New Horizons Primary Care
Las Vegas, NV
03.2022 - 04.2023
- Coordinated communication between healthcare providers and patients effectively.
- Maintained accurate electronic health records using practice management software.
- Supported clinical staff by performing initial patient assessments and vitals checks.
- Streamlined check-in processes to enhance patient flow and reduce wait times.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Education
Certified Phlebotomy Technician - National Healthcareer Association
Future Medical Training Center
Las Vegas04-2022
High School Diploma -
Sunrise Mountain High School
Las Vegas05-2021
Certified Clinical Medical Assistant - National Healthcareer Association
Future Medical Training Center
Las Vegas04-2022
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Medical terminology knowledge
- Customer service
- Specimens collection and processing
- Vital signs monitoring
- Team collaboration
- Time management expertise
- Active listening
- Critical thinking
- Data entry
- Medical office procedures
- Healthcare industry
- Initiative-taking
- Communication and interpersonal skills
- Sterilization techniques
- Organizational growth
- Workflow coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Regularly practice mindfulness and meditation for overall wellness
- Road Trips
- Food Tourism
- Documenting and sharing travel experiences
- Virtual Reality
- Robotics
- Supporting STEM education initiatives and mentorship programs
- Enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I have a passion for photography and editing photos
Timeline
Front Desk Medical Receptionist
Community Medical Centers
03.2024 - 12.2024
Medical Assistant/Receptionist
Horizon Ridge Pediatrics
04.2023 - 01.2024
Medical Assistant/Receptionist
New Horizons Primary Care
03.2022 - 04.2023
Certified Phlebotomy Technician - National Healthcareer Association
Future Medical Training Center
High School Diploma -
Sunrise Mountain High School
Certified Clinical Medical Assistant - National Healthcareer Association
Future Medical Training Center