Amy Vargas
Bronx
Summary
Experienced in coordinating care across multiple departments, ensuring timely service delivery and effective communication among healthcare professionals, patients, and families. Proficient in operating radiologic equipment to produce diagnostic images while adhering to established protocols and safety standards. Demonstrated commitment to maintaining patient confidentiality and compliance with HIPAA regulations throughout all interactions. Skilled in managing administrative tasks such as scheduling appointments, updating patient records, and training new staff on patient service processes.
Flexible hard worker ready to learn and contribute to team success.
Overview
11
11
years of professional experience
Work History
Senior Patient Service Representative
CityMD
The Bronx
10.2021 - Current
- Coordinated care between multiple departments to ensure timely delivery of services to patients.
- Assisted with triaging of clinical questions, issues from patients, providers when appropriate.
- Facilitated communication between staff members, physicians, patients and their families.
- Ensured HIPAA compliance throughout all interactions with patients and their families.
- Provided excellent customer service to ensure a positive experience for all customers.
- Scheduled patient appointments, updated patient records, maintained accurate documentation in the electronic health record system.
- Assisted in training new hires on policies and procedures related to patient service processes.
- Greeted patients, collected personal and insurance information, verified insurance coverage and obtained authorizations for services.
- Managed daily operations such as scheduling, registration, filing paperwork and answering phones.
- Answered incoming calls from patients and providers with inquiries regarding medical services and procedures.
- Verified demographics and insurance information to register patients in computer system.
Radiologic Technologist Intern
Jacobi Hospital
The Bronx
08.2024 - 07.2025
- Collaborated with physicians, nurses, technologists, and other healthcare professionals to provide optimal care for patients.
- Assisted in the preparation of patients for radiologic exams by explaining procedures, positioning and immobilizing patient, and adjusting equipment.
- Operated X-ray machines to produce diagnostic images on film or digital media according to established protocols.
- Maintained a clean working environment by adhering to infection control policies and procedures.
- Reviewed physicians' orders to assess patients' medical imaging needs and operated radiologic equipment to capture diagnostic images for fluoroscopy, x-ray, orthopedic and CT/CAT scans.
- Positioned patients and x-ray and equipment and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure.
- Applied workplace safety rules consistently to prevent immediate danger to patients and reduce exposure to radiation.
- Maintained patient confidentiality and privacy according to policies and regulations to help patients feel secure and comfortable with interactions.
- Collaborated with radiology professionals and professionals in various medical fields to communicate on patient care.
Radiologic Technologist Intern
Wakefield Hospital
The Bronx
01.2024 - 07.2024
- Collaborated with physicians, nurses, technologists, and other healthcare professionals to provide optimal care for patients.
- Explained examination processes and answered questions from patients in a professional manner.
- Assisted in the preparation of patients for radiologic exams by explaining procedures, positioning and immobilizing patient, and adjusting equipment.
- Ensured that all equipment was properly functioning before use.
- Operated X-ray machines to produce diagnostic images on film or digital media according to established protocols.
- Maintained a clean working environment by adhering to infection control policies and procedures.
- Reviewed physicians' orders to assess patients' medical imaging needs and operated radiologic equipment to capture diagnostic images for fluoroscopy and x-ray images.
- Positioned patients and x-ray and equipment and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure.
- Performed diagnostic imaging procedures such as X-ray.
- Ensured that all necessary supplies were available prior to beginning an exam.
- Reviewed patient history information prior to conducting exams or treatments.
- Assisted with patient positioning for optimal imaging results.
Case Planner
Good Shepherds Services
Bronx
06.2018 - 01.2020
- Assist families to achieve permanency goals in a foster care setting; working with Solutions Based Casework method to create safety plans with the parents.
- Scheduling family visits; family team conferences;
- Referring parents to court ordered services and confirming parents' engagement in service while maintaining HIPAA requirement;
- Attending court hearing; testifying upon judges request
Client Solutions Specialist
Assured Environment
08.2016 - 06.2018
- Arrange client service appointments via e-mail and phone calls;
- Provide clients with service reports; Write service audit letters upon request;
- Assign daily/ monthly technician schedules;
- Act as client technician liaison for follow-ups/rescheduling as needed.
Cash Office Assistant
Barneys New York
08.2015 - 08.2016
- Opening and closing the store through POS system;
- Perform vault counts and audit, investigate and resolve any discrepancies;
- Process and verify deposits;
- Provide customer service regarding all POS functions;
- Run and Submit hourly excel reports of the store's sale.
Call Center Agent
European Wax Center
11.2014 - 08.2015
- Answered called throughout the franchise;
- Confirmed 24-48 hour guest reservations;
- Dealt with any client concerns and escalated when appropriate;
Education
Bachelor of Science - Health Administration
CUNY School of Professional Studies
Manhattan, NY07-2027
Associate of Applied Science - Radiologic Technologist
Bronx Community College
Bronx, NY05-2025
Skills
- Microsoft Office Suite
- Adobe
- Bilingual - Fluent in Spanish and English
- Patient assessment
- HIPAA complianc
- Time management
- Professionalism and ethics
- Team collaboration
Timeline
Radiologic Technologist Intern
Jacobi Hospital
08.2024 - 07.2025
Radiologic Technologist Intern
Wakefield Hospital
01.2024 - 07.2024
Senior Patient Service Representative
CityMD
10.2021 - Current
Case Planner
Good Shepherds Services
06.2018 - 01.2020
Client Solutions Specialist
Assured Environment
08.2016 - 06.2018
Cash Office Assistant
Barneys New York
08.2015 - 08.2016
Call Center Agent
European Wax Center
11.2014 - 08.2015
Bachelor of Science - Health Administration
CUNY School of Professional Studies
Associate of Applied Science - Radiologic Technologist
Bronx Community College