Amy Velasquez
Atlanta,GA
Summary
Detail-oriented Receptionist with 2 years of experience in healthcare and senior living settings. Expertise in patient communication, appointment scheduling, and insurance verification, while ensuring efficient office operations. Committed to delivering exceptional service and maintaining confidentiality to enhance patient and visitor experiences.
Overview
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Receptionist
Me Dental Care
08.2025 - Current
- Greeted and checked in patients, delivering friendly, professional customer service in fast-paced dental office to enhance patient experience.
- Answer and direct incoming phone calls promptly and professionally.
- Schedule and confirm patient appointments.
- Verify dental insurance eligibility and benefits.
- Responded to patient questions and concerns with empathy, ensuring clear communication and fostering trust.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality and sensitive information.
Receptionist (Summer Position)
Gainesville Senior Living
08.2024 - 07.2025
- Welcomed and assisted residents, visitors, and staff, enhancing their experience and fostering a positive environment.
- Answered and directed incoming phone calls, ensuring timely communication and efficient service.
- Scheduled visits and maintained appointment records.
- Maintained cleanliness and organization of front desk and reception area to create a welcoming atmosphere.
Education
High School Diploma -
Phoenix High School
Lawrenceville, Georgia 08.2023 - 01.2025
Skills
- Front Desk Operations
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Customer Service
- Data Entry
- Professional Communication
- Organization and Time Management
- Bilingual (English & Spanish)
Timeline
Receptionist
Me Dental Care
08.2025 - Current
Receptionist (Summer Position)
Gainesville Senior Living
08.2024 - 07.2025
High School Diploma -
Phoenix High School
08.2023 - 01.2025