Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Amy Wall

Amy Wall

Newhall

Summary

Dynamic remote worker with over 5 years of diverse experience in customer service and organization. Proven ability to enhance efficiency and satisfaction, offering exceptional skills in project management and effective communication. Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements, ensuring optimal results for both clients and the organization.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Insurance Agent/Underwriter

TZ Insurance Solutions LLC
09.2024 - 02.2025

Assistant Store Manager

Family Dollar
01.2024 - 08.2024

Home Organizer/ Housekeeping/ Babysitting

Self Employment/ Freelancing
09.2018 - 11.2021
  • Executed efficient cleaning and sorting of homes, buildings, units, and other spaces utilizing diverse organizational systems
  • Orchestrated project plans to ensure thorough and effective execution
  • Guaranteed tidy and sanitary amenities for residents and guests, significantly enhancing overall satisfaction
  • Nurtured children's health and well-being while designing engaging educational activities

Gas Station Attendant/Cashier

Hillbilly Market
11.2020 - 02.2021
  • Delivered excellent customer service while efficiently selling prepared food and maintaining a safe and clean work environment
  • Assessed customer age and ensured compliance with restrictions on purchasing specific items

Assembly Worker/Tugger & Forklift Driver

Mitchell Plastics
03.2017 - 07.2018
  • Directed the loading and unloading of freight within the warehouse, streamlining workflow
  • Scrutinized inventory materials during inspection to ensure rigorous quality control
  • Executed picking duties that consistently met and exceeded customer service standards

Press Operator & Production Reporter

Beach Mold & Tool
11.2016 - 03.2017
  • Reviewed job orders and adjusted press settings as necessary to achieve and surpass production goals
  • Performed proactive maintenance tasks and diagnosed equipment issues to minimize downtime
  • Maintained strict quality control and meticulously packaged products according to specifications

Wal-Mart Associate

Walmart
06.2013 - 11.2016
  • Ensured cleanliness of shelves and upheld strict temperature control in designated areas
  • Assisted customers while fostering a collaborative and team-focused workplace environment

Customer Service Representative

DISH
09.2012 - 05.2013
  • Communicated effectively with customers to upsell promotions, significantly boosting sales and customer engagement
  • Managed customer accounts efficiently while providing comprehensive technical support

Team Member

Chick-fil-A
09.2011 - 08.2012
  • Prepared and assembled products for food stations, ensuring high quality and visual presentation
  • Maintained a sanitary and safe restaurant environment, scrupulously adhering to health regulations

Crew Member/Cashier

Wendy's
10.2010 - 08.2011
  • Delivered customer service excellence at order counters and drive-thru locations, enhancing the overall customer experience

Education

High school diploma -

Bluefield High School
05.2013

Bachelor of Science - Computer And Information Sciences

Ashford University
San Diego, CA
02-2027

Skills

  • Cleaning Experience
  • Food Safety
  • Upselling
  • Technical Support
  • Packaging
  • Serving Experience
  • Computer Networking
  • Hospitality
  • Microsoft Windows
  • Quality Control
  • Management
  • Software Troubleshooting
  • RF Scanner
  • Typing
  • Troubleshooting
  • Custom
  • Negotiation
  • Microsoft Office
  • Organizational Skills
  • Analytical
  • Leadership
  • Attention to Detail
  • Multitasking
  • Licensed insurance agent
  • Customer service
  • Professionalism and ethics
  • Quotes and sales
  • Client needs analysis
  • New client acquisition
  • Policy writing[
  • CRM software
  • Health insurance
  • Regulatory compliance
  • Lead development
  • Marketing strategies
  • Vision and dental insurance
  • Data entry
  • Policy changes
  • Premium calculations
  • Policyholder communication
  • Administrative functions
  • Health insurance sales
  • Underwriter collaboration
  • Team leadership
  • Time management
  • Policy implementation
  • Conflict resolution
  • Technical support
  • Technical troubleshooting
  • System configuration changing
  • Computer coding
  • Technical solutions development
  • Server maintenance
  • System diagnostics
  • Network administration
  • IT infrastructure library
  • Ticket management
  • DevOps
  • Windows OS support

Certification

  • Licensed Insurance Agent - 2024-2027
  • Humana 2025 Exclusive Parter & Strategic Alliance MA/PDP Certification with CMSRT - 6641957
  • Sales Integrity Education for External Partner Agents with Humana - 13641013
  • Sales Integrity Education Part 2: Additional training for External Partner Agents with Humana; 13641012
  • Sales Integrity Education Series-How TRICARE, CHAMP VA, VA, and Group plans work with Medicare Advantage - Humana - 6643760

Interests

  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • Music
  • I like looking at the stars and learning about constellations
  • Graphic Design
  • DIY and Home Improvement
  • Tech enthusiast, passionate about exploring the latest advancements and innovationsES
  • Drawing and Painting
  • Digital Art and Animation
  • Artificial Intelligence (AI) and Machine Learning
  • Personal Development and Self-Improvement
  • Creative Writing

Timeline

Insurance Agent/Underwriter

TZ Insurance Solutions LLC
09.2024 - 02.2025

Assistant Store Manager

Family Dollar
01.2024 - 08.2024

Gas Station Attendant/Cashier

Hillbilly Market
11.2020 - 02.2021

Home Organizer/ Housekeeping/ Babysitting

Self Employment/ Freelancing
09.2018 - 11.2021

Assembly Worker/Tugger & Forklift Driver

Mitchell Plastics
03.2017 - 07.2018

Press Operator & Production Reporter

Beach Mold & Tool
11.2016 - 03.2017

Wal-Mart Associate

Walmart
06.2013 - 11.2016

Customer Service Representative

DISH
09.2012 - 05.2013

Team Member

Chick-fil-A
09.2011 - 08.2012

Crew Member/Cashier

Wendy's
10.2010 - 08.2011

High school diploma -

Bluefield High School

Bachelor of Science - Computer And Information Sciences

Ashford University

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Amy Wall