- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Music
- I like looking at the stars and learning about constellations
- Graphic Design
- DIY and Home Improvement
- Tech enthusiast, passionate about exploring the latest advancements and innovationsES
- Drawing and Painting
- Digital Art and Animation
- Artificial Intelligence (AI) and Machine Learning
- Personal Development and Self-Improvement
- Creative Writing
Amy Wall
Newhall
Summary
Dynamic remote worker with over 5 years of diverse experience in customer service and organization. Proven ability to enhance efficiency and satisfaction, offering exceptional skills in project management and effective communication. Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements, ensuring optimal results for both clients and the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Agent/Underwriter
TZ Insurance Solutions LLC
Remote, Mercer
09.2024 - 02.2025
Assistant Store Manager
Family Dollar
Northfork, Mcdowell
01.2024 - 08.2024
Home Organizer/ Housekeeping/ Babysitting
Self Employment/ Freelancing
Princeton, US
09.2018 - 11.2021
- Executed efficient cleaning and sorting of homes, buildings, units, and other spaces utilizing diverse organizational systems
- Orchestrated project plans to ensure thorough and effective execution
- Guaranteed tidy and sanitary amenities for residents and guests, significantly enhancing overall satisfaction
- Nurtured children's health and well-being while designing engaging educational activities
Gas Station Attendant/Cashier
Hillbilly Market
War, US
11.2020 - 02.2021
- Delivered excellent customer service while efficiently selling prepared food and maintaining a safe and clean work environment
- Assessed customer age and ensured compliance with restrictions on purchasing specific items
Assembly Worker/Tugger & Forklift Driver
Mitchell Plastics
Charlestown, US
03.2017 - 07.2018
- Directed the loading and unloading of freight within the warehouse, streamlining workflow
- Scrutinized inventory materials during inspection to ensure rigorous quality control
- Executed picking duties that consistently met and exceeded customer service standards
Press Operator & Production Reporter
Beach Mold & Tool
New Albany, US
11.2016 - 03.2017
- Reviewed job orders and adjusted press settings as necessary to achieve and surpass production goals
- Performed proactive maintenance tasks and diagnosed equipment issues to minimize downtime
- Maintained strict quality control and meticulously packaged products according to specifications
Wal-Mart Associate
Walmart
New Albany, US
06.2013 - 11.2016
- Ensured cleanliness of shelves and upheld strict temperature control in designated areas
- Assisted customers while fostering a collaborative and team-focused workplace environment
Customer Service Representative
DISH
Bluewell, US
09.2012 - 05.2013
- Communicated effectively with customers to upsell promotions, significantly boosting sales and customer engagement
- Managed customer accounts efficiently while providing comprehensive technical support
Team Member
Chick-fil-A
Bluefield, US
09.2011 - 08.2012
- Prepared and assembled products for food stations, ensuring high quality and visual presentation
- Maintained a sanitary and safe restaurant environment, scrupulously adhering to health regulations
Crew Member/Cashier
Wendy's
Bluefield, US
10.2010 - 08.2011
- Delivered customer service excellence at order counters and drive-thru locations, enhancing the overall customer experience
Education
High school diploma -
Bluefield High School
05.2013
Bachelor of Science - Computer And Information Sciences
Ashford University
San Diego, CA02-2027
Skills
- Cleaning Experience
- Food Safety
- Upselling
- Technical Support
- Packaging
- Serving Experience
- Computer Networking
- Hospitality
- Microsoft Windows
- Quality Control
- Management
- Software Troubleshooting
- RF Scanner
- Typing
- Troubleshooting
- Custom
- Negotiation
- Microsoft Office
- Organizational Skills
- Analytical
- Leadership
- Attention to Detail
- Multitasking
- Licensed insurance agent
- Customer service
- Professionalism and ethics
- Quotes and sales
- Client needs analysis
- New client acquisition
- Policy writing[
- CRM software
- Health insurance
- Regulatory compliance
- Lead development
- Marketing strategies
- Vision and dental insurance
- Data entry
- Policy changes
- Premium calculations
- Policyholder communication
- Administrative functions
- Health insurance sales
- Underwriter collaboration
- Team leadership
- Time management
- Policy implementation
- Conflict resolution
- Technical support
- Technical troubleshooting
- System configuration changing
- Computer coding
- Technical solutions development
- Server maintenance
- System diagnostics
- Network administration
- IT infrastructure library
- Ticket management
- DevOps
- Windows OS support
Certification
- Licensed Insurance Agent - 2024-2027
- Humana 2025 Exclusive Parter & Strategic Alliance MA/PDP Certification with CMSRT - 6641957
- Sales Integrity Education for External Partner Agents with Humana - 13641013
- Sales Integrity Education Part 2: Additional training for External Partner Agents with Humana; 13641012
- Sales Integrity Education Series-How TRICARE, CHAMP VA, VA, and Group plans work with Medicare Advantage - Humana - 6643760
Interests
Timeline
Insurance Agent/Underwriter
TZ Insurance Solutions LLC
09.2024 - 02.2025
Assistant Store Manager
Family Dollar
01.2024 - 08.2024
Gas Station Attendant/Cashier
Hillbilly Market
11.2020 - 02.2021
Home Organizer/ Housekeeping/ Babysitting
Self Employment/ Freelancing
09.2018 - 11.2021
Assembly Worker/Tugger & Forklift Driver
Mitchell Plastics
03.2017 - 07.2018
Press Operator & Production Reporter
Beach Mold & Tool
11.2016 - 03.2017
Wal-Mart Associate
Walmart
06.2013 - 11.2016
Customer Service Representative
DISH
09.2012 - 05.2013
Team Member
Chick-fil-A
09.2011 - 08.2012
Crew Member/Cashier
Wendy's
10.2010 - 08.2011
High school diploma -
Bluefield High School
Bachelor of Science - Computer And Information Sciences
Ashford University