Summary
Overview
Work History
Education
Skills
Certification
Clinical Internships
Timeline
Generic

Amy Walters

Johnstown,PA

Summary

Certified Medical Assistant supporting patient access and clinical workflow through phone triage for multiple offices and daily medical office operations. Brings strong EMR documentation, scheduling, referrals, vaccination support, and diagnostic testing experience to help keep patient care organized and responsive.

Overview

1
1
Certification
25
25
years of professional experience

Work History

Certified Medical Assistant/Nurse Call Center

Windber Care Physicians
Johnstown, Pennsylvania
09.2022 - 10.2026
  • Managed nursing triage via phone lines for four offices, ensuring timely patient care and effective communication.
  • Executed clinical medical office routines including patient demographics charting, vital signs recording using EMR, appointment scheduling, insurance verification, and referrals. Prepared examination rooms, administered vaccinations and injections, performed simple office procedures like EKGs and ear lavage, and conducted point-of-care rapid diagnostic tests for Strep A, COVID-19, Influenza A/B, and RSV.

Certified Medical Assistant

Pediatric Care Specialists
Johnstown, Pennsylvania
03.2015 - 08.2022
  • Performed administrative and clinical routines, including data entry, charting patient demographics, and recording vital signs using EMR. Scheduled patient appointments, verified insurance, and processed referrals. Prepared examination rooms and administered vaccinations and injections.
  • Staffed Children's Hospital of Pittsburgh Satellite office in Johnstown as Pediatric Care Specialist, focusing on Diabetic and Endocrinology clinics. Collected urine samples and performed urine dip tests, checked glucose levels, and conducted A1C tests. Performed venipuncture for blood draws and spun samples to collect serum for testing.

Certified Medical Assistant

Western Pennsylvania Orthopedics
Johnstown, Pennsylvania
10.2013 - 03.2015
  • Supported administrative and clinical routines, strengthening medical office skills and keeping data management efficient.
    Recorded patient demographics and vital signs in EMR, supporting accurate patient records.
    Handled patient appointment scheduling and referral coordination.
    Prepared examination rooms and assisted with minor splinting and suture removal, supporting patient care and recovery.

Medical Assistant/Multiskilled Technician

MedWell Urgent Care Center
Ebensburg, Pennsylvania
06.2012 - 10.2013
  • Supported administrative and clinical office tasks while handling data entry and building core medical office skills.
    Entered patient demographics and documented vital signs in EMR.
    Scheduled patient appointments and managed referrals.
    Prepared exam rooms for patients' visits.
    Administered vaccinations and injections.
    Completed medical coding for office procedures using ICD-10 and CPT.
    Performed EKGs, glucose testing, ear lavage, suture removal, and wound care.
    Trained on IDX, Citrix, and Allscripts.

Server

Big Dogz Bar & Grill
Johnstown, Pennsylvania
01.2007 - 01.2012
  • Demonstrated high motivation and strong teamwork while providing exemplary customer care, focusing on assessing customer needs and maintaining service quality standards

Executive Administrative Assistant

DRS Laurel Technologies
Johnstown, Pennsylvania
01.2005 - 01.2006
  • Managed administrative workflow for Office of Vice President, New Business Development.
    Acted as communication link among Offices of President, Programs Controller, and Operations to support alignment.
    Led and coordinated special projects that improved day-to-day functioning of VP office.
    Supported planning and company representation for annual Johnstown Showcase for Commerce.

Sales Administrator/Office Assistant

FiberNet, LLC
Johnstown, Pennsylvania
01.2004 - 01.2005
  • Supported sales manager and regional manager with administrative tasks for three local offices.
    Prepared and maintained reports, letters, and computer presentations for sales manager, regional manager, and VP of Sales.
    Handled payroll processing duties for multiple Pennsylvania sales offices.
    Reviewed sales orders submitted by Pennsylvania sales reps for accuracy.
    Received PA Team Player Award for 2 consecutive months.

Legal Assistant

Robert Louis Frey, Jr., Esquire
Johnstown, Pennsylvania
01.2002 - 01.2004
  • Coordinated daily office operations and provided administrative support to Pennsylvania trial lawyer, ensuring efficient workflow and effective case management.

Education

Associate of Science Degree - Medical Assistant

Mount Aloysius College
Cresson, Pennsylvania
05-2012

Associate of Specialized Business Degree - Legal Assistant

Cambria-Rowe Business College
Johnstown, Pennsylvania
05-2002

Skills

  • Regulatory compliance
  • Attention to detail
  • Effective communication
  • Patient advocacy
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Critical thinking
  • Microsoft Office proficiency
  • Empathy

Certification

  • American Association of Medical Assistants Certification, September 2012
  • National Healthcare Association Certified Phlebotomy Technician, January 2012
  • CPR / BLS certified (American Heart Association)

Clinical Internships

MEDICAL ASSISTANT

David Johns, MD, Internal Medicine, Johnstown, Pennsylvania Fall 2010 Spring 2012 (260 hrs)

  • Performed basic administrative and clinical medical office routines and data entry tasks while solidifying important medical office skills. Chart patient demographics, record vital signs. Patient appointment scheduling and referrals. Examination room preparation. Vaccinations and injections. Medical coding of office procedures using ICD-10 and CPT. Simple office procedures such as glucose testing, ear lavage, and diabetic foot exams. Trained on IDX, CITRIX and AllScripts.

PHLEBOTOMIST

Windber Medical Center, Windber, Pennsylvania Fall 2010 (60 hrs)

  • Performed a variety of routine blood drawing procedures to include venipuncture. Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment. Transported specimens to the laboratory for testing. Utilized standard procedures for the maintenance of positive patient identification.

LEGAL ASSISTANT

Stofko Law Offices, Johnstown, Pennsylvania 2002-2002

  • Paid internship at a local law firm, while completing my Associates Degree at Cambria-Rowe Business College.

Timeline

Certified Medical Assistant/Nurse Call Center

Windber Care Physicians
09.2022 - 10.2026

Certified Medical Assistant

Pediatric Care Specialists
03.2015 - 08.2022

Certified Medical Assistant

Western Pennsylvania Orthopedics
10.2013 - 03.2015

Medical Assistant/Multiskilled Technician

MedWell Urgent Care Center
06.2012 - 10.2013

Server

Big Dogz Bar & Grill
01.2007 - 01.2012

Executive Administrative Assistant

DRS Laurel Technologies
01.2005 - 01.2006

Sales Administrator/Office Assistant

FiberNet, LLC
01.2004 - 01.2005

Legal Assistant

Robert Louis Frey, Jr., Esquire
01.2002 - 01.2004

Associate of Science Degree - Medical Assistant

Mount Aloysius College

Associate of Specialized Business Degree - Legal Assistant

Cambria-Rowe Business College
Amy Walters