Amy Wamweya
Kennesaw,GA
Summary
Compassionate and dedicated professional with a strong foundation in fostering positive relationships and creating supportive environments. Known for exceptional interpersonal skills, empathy, and a genuine commitment to helping others. Experienced in collaborative work, conflict resolution, and providing outstanding customer service, ensuring a positive experience for clients and colleagues alike. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
IHOP
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Panera Bread
02.2022 - 07.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated and sanitized kitchen and food preparation equipment.
Restaurant Hostess
Taco Mac Restaurant
05.2021 - 01.2022
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Dog Walker
Diana Younts
08.2018 - 11.2018
- Provided dog with water for adequate hydration on longer walks.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Kept records of all activities to keep owners fully informed on pet exercise and training progress.
Education
Bachelor of Science - Nursing
Georgia State University
Atlanta, GA 05.2001 -
High School Diploma -
Kennesaw Mountain High School
Kennesaw, GA 05.2001 -
Skills
Strong Work Ethic
Safe Food Handling
Guest Engagement
Hospitality service expertise
Cash Handling
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Time Management
Order Management
Professional Appearance
POS Systems
Timeline
Server
IHOP
09.2023 - Current
Cashier
Panera Bread
02.2022 - 07.2022
Restaurant Hostess
Taco Mac Restaurant
05.2021 - 01.2022
Dog Walker
Diana Younts
08.2018 - 11.2018
Bachelor of Science - Nursing
Georgia State University
05.2001 -
High School Diploma -
Kennesaw Mountain High School
05.2001 -