Amy Webb
Hamilton,OH
Summary
A self starter who performs with a high degree of accuracy while requiring minimal supervision.
Communicating effectively with clients and co-workers to achieve mutual goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
U Pull&Pay
02.2018 - Current
- Responding to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Cross-trained to purchase used vehicles at scrap value.
Seasonal - Lawn & Garden
Walmart
04.2017 - 09.2017
- Watered and maintained flowers, stocked merchandise, operated cash register
Cashier / Key Holder
Dollar General
05.2016 - 03.2017
- Responsible for store opening and closing duties, including cash drawers
- Reconciled deliveries, maintained inventory.
Lab Technician
Eyemart Express
05.2015 - 11.2015
- Operated and maintained lab machinery to process eyeglass lenses.
Customer Service Supervisor
Quality Gold
01.2002 - 01.2015
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Diploma -
Hamilton High School
Hamilton, OHDiploma - LPN -
D. Russell Lee
Hamilton, OHSkills
- Customer Relations
- Call Center Experience
- Live Chat Experience
- Conflict Resolution
- Microsoft Office
- Data Entry
- Warehouse Experience
- Product and service knowledge
- Spreadsheets
- Transaction Processing
Timeline
Customer Service Representative
U Pull&Pay
02.2018 - Current
Seasonal - Lawn & Garden
Walmart
04.2017 - 09.2017
Cashier / Key Holder
Dollar General
05.2016 - 03.2017
Lab Technician
Eyemart Express
05.2015 - 11.2015
Customer Service Supervisor
Quality Gold
01.2002 - 01.2015
Diploma -
Hamilton High School
Diploma - LPN -
D. Russell Lee